PwC

Senior Manager, ITSM - SMO Lead

PwC

full-time

Posted on:

Location Type: Office

Location: New York City • Illinois • New York • United States

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Salary

💰 $124,000 - $280,000 per year

Job Level

Senior

Tech Stack

ITSM

About the role

  • Drive continuous improvements in service quality and effectiveness
  • Engage with clients to foster meaningful relationships and project success
  • Implement strategies that promote operational excellence
  • Analyze service delivery metrics to identify areas for improvement

Requirements

  • Bachelor's Degree
  • At least 10 years of experience in IT Service Management
  • Master's Degree preferred
  • ITIL v3 / ITIL 4 certification
  • Excelling in IT service delivery and alignment
  • Managing IT service continuity and disaster recovery
  • Driving continuous service improvement initiatives
  • Leading incident management and response teams
  • Working with cross-functional teams for problem resolution
  • Overseeing change management processes for minimal disruption
  • Experience managing multi-vendor service delivery models
Benefits
  • medical
  • dental
  • vision
  • 401k
  • holiday pay
  • vacation
  • personal and family sick leave
  • and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service ManagementIT service deliveryservice continuitydisaster recoveryservice improvement initiativesincident managementchange managementmulti-vendor service delivery
Soft Skills
client engagementrelationship buildingoperational excellencecross-functional collaborationproblem resolution
Certifications
Bachelor's DegreeMaster's DegreeITIL v3ITIL 4