Operational Delivery Leader – Director
PwC
full-time
Posted on:
Location Type: Office
Location: Belfast • United Kingdom
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Salary
💰 £50,000 - £200,000 per year
Job Level
About the role
- Oversee the end-to-end delivery health of large, complex customer operations managed service engagements.
- Ensure delivery excellence across transition and run, safeguard commercial outcomes, and drive continuous improvement and transformation.
- Lead high-performing, global delivery teams in alignment with PwC Operate’s Delivery Standards.
- Serve as a senior operational specialist and trusted advisor, ensuring efficient, compliant service delivery to contracted levels, protecting margin, and enhancing client satisfaction
Requirements
- Experience leading large, complex customer operations managed service engagements (£5m–£20m p/a) with full delivery responsibility.
- Strong delivery leadership across transition and run, ensuring quality, stability, SLA performance, people engagement and client satisfaction.
- Proven ability to manage delivery budgets, improving operational efficiency, optimise margins, and overseeing multi‑location delivery teams.
- Skilled in supporting and executing transition plans, including risk, resource, and operational planning.
- Credible senior stakeholder leader, acting as a trusted advisor and driving transformation and continuous improvement in engagements.
- Inclusive, high‑performance people leader who develops capability, succession, and a culture of accountability and excellence.
Benefits
- empowered flexibility and a working week split between office, home and client site
- private medical cover and 24/7 access to a qualified virtual GP
- six volunteering days a year and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
delivery managementoperational planningbudget managementrisk managementresource managementSLA performanceoperational efficiencycontinuous improvementtransformation executioncustomer operations
Soft skills
leadershipstakeholder managementclient satisfactionteam developmentaccountabilitycommunicationpeople engagementtrust buildingperformance managementculture development