PwC

SAP PP/QM/PM Specialist

PwC

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

About the role

  • Analyze and resolve complex technical issues related to SAP PP, QM, PM modules and customer-specific solutions
  • Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP PP and QM modules and customer-specific solutions
  • Conduct detailed problem analysis to diagnose issues thoroughly and configure SAP systems to develop effective solutions
  • Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
  • Foster strong relationships with clients by addressing support topics promptly and effectively
  • Regularly analyze and report on ticket trends to identify recurring issues and potential improvements
  • Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
  • Maintain comprehensive documentation of support issues, solutions, and project changes
  • Repair, create CR, document, and occasionally train clients' employees as part of Application Evolution Services team

Requirements

  • Bachelor's degree in Information Technology, Business Administration, or related field
  • Proficient in SAP Production Planning (PP), Quality Management (QM), and Plant Maintenance (PM) modules with hands-on experience in configuration and customization
  • Ability to design workflows for Production Orders, BOM, and Quality Inspection Processes within SAP
  • Skilled in integrating SAP PP/QM/PM with other modules such as SAP MM and SD
  • Experience in optimizing plant performance and implementing predictive maintenance strategies
  • Expertise in troubleshooting system issues and providing user training
  • Strong analytical skills
  • Ability to maintain and enhance customer relationships through effective communication and support
  • Familiarity with ticket management systems
  • Understanding of project management principles to manage small-scale projects and changes
  • Excellent communication skills in verbal and written form
  • Willingness to stay updated with latest SAP developments
  • Ability to work independently and manage multiple priorities
  • SAP certifications in relevant modules (preferred)
  • Understanding of ITIL principles and managed service process
  • Very good command of English, spoken and written
  • Knowledge of German will be an additional advantage