Customer Success Manager
PVcase
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
Visit company websiteExplore more
Salary
💰 €70,000 - €95,000 per year
About the role
- Manage client relationships and ensure customer satisfaction
- Drive engagement throughout all stages of the customer journey
- Consult with customers to understand their business goals
- Collaborate with cross-functional teams to enhance the customer experience
- Act as a liaison between customers and senior leadership
- Contribute to process development and organizational growth projects
Requirements
- Minimum 2 years of Customer Success experience preferred
- Renewable Energy industry experience a strong plus
- Demonstrated experience developing relationships at all levels
- Strong collaboration skills
- Accurate forecasting skills
- Conflict-resolution skills
- Understanding of customer metrics
- Proficient in CRM and customer service software
- Experience with Salesforce and/or Gainsight is a strong plus
- Outstanding written and verbal communication skills required
- Startup / Scale-up experience preferred
Benefits
- 401(K) plan with 100% match on first 4% of contributions
- Health, dental, and vision coverage
- Flexible vacation policy, minimum of 3 weeks off
- Full training and onboarding program
- Flexible working hours
- Half-day Summer Fridays
- Unlimited remote work policy
- Internal transparency with company results and salary system
- Additional paid vacation days for birthdays and volunteering
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccurate forecastingUnderstanding of customer metrics
Soft skills
Relationship developmentCollaborationConflict-resolutionWritten communicationVerbal communication