Customer Success Engineer
Jumio Corporation
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Technical Customer Success Manager – APAC
PVcase
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteSalary
💰 ₹1,640,000 - ₹2,152,500 per year
Job Level
Mid-LevelSenior
About the role
- As a Technical Customer Success Manager at PVcase, you will be responsible for the commercial and technical relationship with customers throughout the customer lifecycle, nurturing them from Onboarding through Renewal.
- Manage a book of customers, based primarily in India and other APAC countries, driving engagement throughout all stages of the customer journey.
- Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs.
- Act as the primary point of contact for technical related questions and coordination of issue management and problem resolution, serving as a trusted technical advisor for customers.
- Consult with the customer to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
- Drive healthy Adoption, Net Retention, and Churn targets.
- Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
- Engage with executive sponsors and decision-makers within customer organizations as needed.
- Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
- Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
- Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey.
- Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.
Requirements
- Comfortable working 100% in English, written and verbally.
- Solar or Engineering background strongly preferred.
- Experience in managing customer accounts, building strong relationships with customers, handling escalations, and resolving issues.
- Ability to provide technical guidance and support, guiding customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.
- Strong problem-solving abilities and analytical mindset.
- Excellent communication, time management, and project management skills to collaborate effectively with internal and external stakeholders.
- Experience in managing complex technical projects and delivering successful outcomes.
- Strong presentation skills to effectively engage with technical and non-technical stakeholders.
- Conflict-resolution skills to drive closure to customer concerns and open issues; ability to prioritize work against customer goals.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.
- Startup / Scale-up experience preferred.
- Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.
Benefits
- Flex benefit package, customizing perks to match your unique style.
- Flexible working hours, harmonizing your personal and professional life.
- Half-day Summer Fridays.
- Full training and onboarding program for a seamless start.
- Exclusive work only with international markets.
- Considerable & steadily increasing salary, recognizing and rewarding your dedication.
- Participation in international training programs.
- Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
- Additional paid vacation days, including birthdays, volunteering, and other occasions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer account managementtechnical guidancesoftware implementationdata analysisproblem resolutionproject managementpresentation skillsconflict resolutionadoption strategiescustomer feedback analysis
Soft skills
communicationtime managementanalytical mindsetrelationship buildingproblem-solvingcollaborationstakeholder engagementadaptabilitycustomer advocacycontinuous improvement