Technical Customer Success

• As a Technical Customer Success Manager at PVcase, you will be responsible for the commercial and technical relationship with customers throughout the customer lifecycle, nurturing them from Onboarding through Renewal.
• Manage a book of customers, based primarily in India and other APAC countries, driving engagement throughout all stages of the customer journey.
• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs.
• Act as the primary point of contact for technical related questions and coordination of issue management and problem resolution, serving as a trusted technical advisor for customers.
• Consult with the customer to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
• Drive healthy Adoption, Net Retention, and Churn targets.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Engage with executive sponsors and decision-makers within customer organizations as needed.
• Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
• Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey.
• Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.

Technical Customer Success Manager – APAC

Customer Success Engineer