Puzzle 🧩🚀

Full-stack Engineer

• Own meaningful backend initiatives end-to-end: from scoping through shipping and iteration
• Enhance and extend our existing financial engine with new functionality, reporting capabilities, and deeper system interconnectivity
• Ship customer-facing value quickly without compromising correctness or trust
• Design and evolve APIs that power reporting, insights, and client-facing product experiences
• Improve performance, observability, and resilience across core systems
• Contribute to forward-looking architecture (e.g., multi-currency, multi-entity) where thoughtful design today unlocks scale tomorrow
• Partner with Product, Data, and Design to turn complex accounting workflows into scalable, high-leverage solutions that meaningfully accelerate customer outcomes
• Raise the technical bar through thoughtful design reviews, high-quality code, and proactive mentorship — amplifying team velocity and impact, not just your own output

Staff Software Engineer – Ledger

Engineering Manager

• Lead and develop a high-performing team of engineers with clear expectations and a consistently high bar
• Hire exceptional talent and partner with recruiting to design rigorous, high-signal interview processes that increase talent density
• Coach engineers on career growth, scope expansion, and technical depth
• Stay close to the code- contributing to architecture, design, and implementation when needed
• Collaborate with internal stakeholders to drive technical strategy- balancing speed, scalability, and correctness
• Build a strong partnership with Product, shaping roadmap decisions and clarifying tradeoffs early
• Increase engineering velocity through better systems, prioritization, and AI-enabled developer workflows
• Identify and remove technical and organizational bottlenecks
• Hold cross-functional partners accountable while maintaining strong, high-trust relationships
• Foster a culture of ownership, urgency, and thoughtful execution

Payroll

• Support and oversee end-to-end payroll operations for assigned clients across supported payroll platforms.
• Ensure accurate, timely payroll processing, maintaining data integrity, and executing payroll transactions.
• Serve as a subject matter expert (SME) for payroll systems and processes.
• Provide advanced support for complex payroll scenarios and drive process improvements.
• Conduct advanced payroll audits and data analysis to ensure accuracy and mitigate potential risks.
• Collaborate cross-functionally with internal teams to support payroll processing and data integrity.
• Develop, document, and maintain payroll procedures and best practices to support consistency and compliance.

Payroll Consultant

Manager

• Oversee and administer employee leave requests and accommodations requiring specialized attention for our clients’ employees.
• Apply for leave requests arising under FMLA, ADA, state/local laws, Company policies and short- and long-term disability plans.
• Communicate with employees regarding their needs and ensure they are aware of their responsibilities and documentation requirements in the process of qualifying for and taking leave.
• Facilitate and coordinate all aspects of the leave management process for clients and their employees.
• Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and best practices.
• Timely update the LOA Board for each client and maintain communications/updates for a real-time leave database.

Leave of Absence Case Manager

• Process end-to-end payrolls for multiple clients using the vendor-specific platform
• Audit payroll data for accuracy, including earnings, deductions, and accruals
• Perform payroll balancing to ensure precise and error-free processing
• Manage payroll changes such as new hires, terminations, compensation updates, and earnings/deduction changes within the vendor's system
• Process off-cycle payrolls, bonuses, commissions, and retroactive adjustments
• Support payroll imports, integrations, and timekeeping data reviews within the vendor-specific system
• Partner with clients to collect, validate, and process payroll inputs
• Identify and implement payroll process improvements to enhance efficiency and accuracy
• Research and resolve payroll discrepancies and client payroll inquiries
• Maintain payroll documentation and support creation and updates of SOPs
• Participate in payroll projects, system optimizations, and client onboarding activities as needed
• Collaborate cross-functionally with internal teams to support payroll processing, data accuracy, and timely resolution of payroll-related items
• Other duties as assigned.

Payroll Specialist

• Lead the process of transitioning new clients from their existing human capital management software to the PuzzleHR product suite; utilize effective client service and change management practices to ensure a smooth conversion.
• Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate.
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building.
• Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
• Serve as the subject matter expert and advocate for the PuzzleHR product suite; ensure set up is consistent with the clients’ needs and expectations.
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals.
• Possess working knowledge of the full PuzzleHR product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines.
• Work in coordination with non-client facing implementation team members to ensure accurate database configuration.
• Test client data and PuzzleHR system configuration to ensure proper functionality and quality; resolve data discrepancies from testing and/or initial production activity within the software.
• Investigate, analyze, and recommend solutions for clients’ issues; collaborate with implementation leadership and technical support staff to eliminate recurring issues.
• Maintain accurate project status in PuzzleHR project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks.
• Conduct telephone/web-based and/or face to face training sessions with new users.
• Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed.
• Transition clients to ongoing Client Services Support resources upon successful implementation.
• Train and mentor new team members.
• Serve as a thought leader for continuous improvement of the implementation process.
• Identify broad level enhancements that will continue to foster the delivery of an 'amazing client experience' and drive client satisfaction and retention.
• Provide recommendations for advancing project management processes and/or methodologies.

Implementation Payroll Engineer

Customer Success Manager

• Guide new customers through onboarding and implementation, ensuring a smooth transition onto the Puzzle platform
• Deliver product training via video calls, demos, and written resources
• Build strong relationships with founders, operators, and finance leaders
• Answer product questions, troubleshoot workflow challenges, and ensure customers are getting value from Puzzle
• Monitor customer health and engagement to proactively address issues and improve adoption
• Work closely with Product, Engineering, and Support teams to escalate issues and advocate for customer needs

• Process end-to-end payrolls for multiple clients using the vendor-specific platform.
• Audit payroll data for accuracy, including earnings, deductions, and accruals.
• Perform payroll balancing to ensure precise and error-free processing.
• Manage payroll changes such as new hires, terminations, compensation updates, and earnings/deduction changes within the vendor's system.
• Process off-cycle payrolls, bonuses, commissions, and retroactive adjustments.
• Support payroll imports, integrations, and timekeeping data reviews within the vendor-specific system.
• Partner with clients to collect, validate, and process payroll inputs.
• Identify and implement payroll process improvements to enhance efficiency and accuracy.
• Research and resolve payroll discrepancies and client payroll inquiries.
• Maintain payroll documentation and support creation and updates of SOPs.
• Participate in payroll projects, system optimizations, and client onboarding activities as needed.
• Collaborate cross-functionally with internal teams to support payroll processing, data accuracy, and timely resolution of payroll-related items.