Puzzel

Customer Marketing Manager

Puzzel

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £55,000 - £60,000 per year

About the role

  • Responsible for building and nurturing strong relationships with our existing customer base—turning satisfied users into vocal advocates
  • Build and scale a customer advocacy program
  • Own the Customer Advisory Board program end to end—recruiting members, planning and facilitating meetings
  • Support customer events, roundtables, and webinars that engage the Puzzel customer base
  • Partner closely with Product and Customer Success teams to gather, analyse, and share customer feedback
  • Work with content and design teams to develop impactful customer marketing materials
  • Serve as the connective tissue between customers and internal teams, advocating for customer needs

Requirements

  • Several years of experience in B2B marketing, ideally in SaaS / tech, with a focus on customer marketing and/or field marketing
  • Proven track record of launching and managing customer advocacy initiatives or programs
  • Strong project management capabilities with the ability to balance multiple initiatives and deadlines
  • Exceptional communication skills, to nurture customer engagement and support for turning customer success into compelling stories
  • Comfortable collaborating cross-functionally and building relationships with customers
  • A data-informed mindset and comfort working with marketing metrics and customer engagement KPIs
  • Experience with customer marketing platforms or review site tools is a plus.
Benefits
  • Competitive salary based on Mercer salary benchmarking data
  • Flexible, hybrid approach to working; split your time between the office and home
  • Annual Summer and Christmas parties
  • Excellent development opportunities and a great company culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B marketingcustomer marketingfield marketingproject managementcustomer advocacy initiativesmarketing metricscustomer engagement KPIs
Soft Skills
relationship buildingcommunicationcollaborationproject managementcustomer engagement