PushPress

Grow Support Specialist

PushPress

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $58,000 per year

About the role

  • Respond to incoming Intercom chats from Grow customers and manage conversations through resolution, including CRM-related questions and workflows.
  • Triage issues, resolve them directly when possible, or escalate with clear and complete context.
  • Follow up on snoozed or pending conversations to ensure timely closure.Identify recurring issues and share trends with the Support Lead.
  • Validate and improve help articles, macros, and bot responses.
  • Collaborate closely with L1 and L2 teammates.
  • Stay current on product updates, releases, and changes.

Requirements

  • Strong working knowledge of the PushPress Grow product and/or GHL, with familiarity in PushPress Core and CRM-based communication workflows.
  • Experience using tools such as Intercom, Slack, and Zoom, with the ability to learn new systems quickly.
  • Strong troubleshooting skills and the ability to deliver clear, step-by-step solutions.
  • High ownership and comfort working with minimal supervision.
  • Clear, patient communication when explaining technical concepts.
  • Strong attention to detail and organized work habits.
  • Interest in fitness, gym operations, or small business ownership.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingCRM workflowshelp article validationmacro improvementbot response validation
Soft Skills
clear communicationpatienceattention to detailorganizational skillsownership