PushPress

Onboarding Specialist

• Guide new clients through PushPress Grow setup, including CRM, A2P registration, and key integrations.
• Deliver onboarding through a mix of one-on-one calls and Intercom-based support.
• Educate clients on workflows aligned to their business goals and operating model.
• Track onboarding progress and proactively follow up to remove blockers.
• Collaborate with Support and Operations teams to identify and close onboarding gaps.
• Review and update Help Docs and PushStart content to improve onboarding clarity.
• Identify early churn signals and escalate risks to Support or Operations teams.
• Provide how-to guidance via chat for customers in the onboarding phase.

Customer Support

• Respond to incoming chats in Intercom for Core clients
• Triage and resolve or escalate issues as needed
• Follow up on snoozed and pending conversations
• Identify patterns and report trends to Support Lead
• Validate support articles, macros, and bot responses
• Collaborate with L1 and L2 teammates
• Stay informed on product changes and releases

Customer Support Specialist

• Lead new clients through the account setup process for Core, Train, and the Branded App products.
• Assist in the initial collection of necessary business information to facilitate Website onboarding.
• Deliver comprehensive onboarding through a flexible mix of 1:1 consultations, group training sessions, and Intercom support.
• Educate clients on specific workflows and best practices designed to help them achieve their individual business objectives.
• Actively monitor onboarding progress within HubSpot, proactively following up with clients to identify and remove any obstacles or blockers.
• Collaborate closely with the Support and Operations teams to pinpoint and resolve gaps, ensuring a streamlined and effective onboarding journey.
• Identify and act on early indicators of potential client churn, escalating these signals appropriately to the Support or Operations teams.
• Provide immediate "how-to" chat support to address questions from clients during the critical onboarding phase.

Customer Onboarding Specialist

• Respond to incoming Intercom chats from Grow customers and manage conversations through resolution, including CRM-related questions and workflows.
• Triage issues, resolve them directly when possible, or escalate with clear and complete context.
• Follow up on snoozed or pending conversations to ensure timely closure.Identify recurring issues and share trends with the Support Lead.
• Validate and improve help articles, macros, and bot responses.
• Collaborate closely with L1 and L2 teammates.
• Stay current on product updates, releases, and changes.

Grow Support Specialist

Full-stack Engineer

• Collaborate with PM and design to turn ideas into elegant and efficient engineering solutions.
• Design, develop, and maintain highly reliable and performant web applications.
• Write clean, well-documented, and testable code following industry best practices.
• Enhance engineering culture by refining our architecture, practices, and tools.
• Engage in engineering recruitment and help up-level our hiring practices.
• Mentor less experienced engineers to help them grow and reach their full potential.

Senior Software Engineer

Sales Development Rep

• Qualify leads from marketing campaigns and cold outbound as sales opportunities
• Contact potential prospects through cold calls and emails
• Present our company to potential prospects via multi-channel efforts
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects
• Proactively seek new business opportunities in the market
• Set up meetings or calls between prospective customers and Account Executives
• Report to the Sales Manager on sales results
• Communicates prospective customer needs to
• Account Executive and Onboarding Team
• Staying current on company offerings and industry trends
• Understanding customer goals, plans, challenges, timeline, budget, and authority
• Accurately capture and report all aspects of account and opportunity information within HubSpot

Sales Development Representative – SDR

Events

• Establish and guide the Events team to execute against an annual and quarterly events roadmap, driving new customer acquisition and retention against business KPIs.
• Lead and scale a diverse portfolio of events: including trade shows, conferences, field marketing activations, and create our flagship industry conference.
• Manage and grow a team of event marketers and coordinators.
• Experiment with creative and unique experiences that surprise and delight our users and prospects, creating pipeline and accelerating deal velocity.
• Own the end-to-end event lifecycle: venue sourcing, vendor management, booth design, run-of-show development, speaker coordination, promotion, and post-event reporting for an owned-flagship industry event.
• Partner closely with Sales and Growth leaders to define goals, drive registrations, and convert attendees into qualified opportunities.
• Develop KPIs for each event and ensure data hygiene and attribution integrity in tools like HubSpot to report on event ROI, CAC, and downstream pipeline.
• Analyze past performance to optimize future events—improving targeting, engagement, and revenue impact over time.