PushPress

Data Scientist

• We're looking for a senior leader to own our data function and AI infrastructure.
• As our first Head of Data & AI Enablement, you'll define and execute the company's data strategy from the ground up — and critically, you'll need to build organizational buy-in for that strategy and drive it to measurable outcomes. You'll own data engineering, pipeline architecture, analytics, and the data layer that feeds our AI and reporting products. Our engineering team currently owns AI infrastructure and feature development — this role ensures they have the clean, reliable, well-structured data foundation to do that effectively.
• This is a player-coach role at a growth-stage company. You'll set the vision and roadmap, but you'll also roll up your sleeves early on. A key challenge of this role is balancing the day-to-day demands — data quality issues, stakeholder requests, system syncs — with execution on a longer-term data roadmap. We need someone who won't let firefighting crowd out the strategic work.
• This role sits at the intersection of data, business strategy, and AI. You'll work closely with Dan and the leadership team to ensure our data platform powers both internal decision-making and the products our engineering team is building for customers. You'll serve as a critical bridge between the business side and the data engineering function — translating business needs into data requirements, and ensuring data work is always grounded in business context and value. On AI specifically, you'll be a key voice in shaping our approach — bringing experience with LLMs and AI agents to the table — but you won't be doing it alone. How we adopt and operationalize AI tooling is something the company is actively figuring out, and this role will help shape that alongside engineering and product leadership.

Head of Data, AI Enablement

Full-stack Engineer

• Build and own production software that powers PushPress infrastructure, platforms, and developer tooling
• Design and operate scalable cloud systems that support data-intensive and AI-enabled workloads
• Create internal APIs, libraries, and frameworks that make it easier for teams to ship intelligent, reliable systems
• Own CI/CD pipelines and deployment workflows that enable rapid iteration on product and AI-driven features
• Partner closely with product engineers to bake reliability, performance, and observability into systems from day one
• Lead incident response and post-incident reviews with a focus on resilience, learning, and long-term system improvement

Software Engineer, Infrastructure

Onboarding Specialist

• Guide new clients through PushPress Grow setup, including CRM, A2P registration, and key integrations.
• Deliver onboarding through a mix of one-on-one calls and Intercom-based support.
• Educate clients on workflows aligned to their business goals and operating model.
• Track onboarding progress and proactively follow up to remove blockers.
• Collaborate with Support and Operations teams to identify and close onboarding gaps.
• Review and update Help Docs and PushStart content to improve onboarding clarity.
• Identify early churn signals and escalate risks to Support or Operations teams.
• Provide how-to guidance via chat for customers in the onboarding phase.

Customer Support

• Respond to incoming chats in Intercom for Core clients
• Triage and resolve or escalate issues as needed
• Follow up on snoozed and pending conversations
• Identify patterns and report trends to Support Lead
• Validate support articles, macros, and bot responses
• Collaborate with L1 and L2 teammates
• Stay informed on product changes and releases

Customer Support Specialist

• Lead new clients through the account setup process for Core, Train, and the Branded App products.
• Assist in the initial collection of necessary business information to facilitate Website onboarding.
• Deliver comprehensive onboarding through a flexible mix of 1:1 consultations, group training sessions, and Intercom support.
• Educate clients on specific workflows and best practices designed to help them achieve their individual business objectives.
• Actively monitor onboarding progress within HubSpot, proactively following up with clients to identify and remove any obstacles or blockers.
• Collaborate closely with the Support and Operations teams to pinpoint and resolve gaps, ensuring a streamlined and effective onboarding journey.
• Identify and act on early indicators of potential client churn, escalating these signals appropriately to the Support or Operations teams.
• Provide immediate "how-to" chat support to address questions from clients during the critical onboarding phase.

Customer Onboarding Specialist

• Respond to incoming Intercom chats from Grow customers and manage conversations through resolution, including CRM-related questions and workflows.
• Triage issues, resolve them directly when possible, or escalate with clear and complete context.
• Follow up on snoozed or pending conversations to ensure timely closure.Identify recurring issues and share trends with the Support Lead.
• Validate and improve help articles, macros, and bot responses.
• Collaborate closely with L1 and L2 teammates.
• Stay current on product updates, releases, and changes.

Grow Support Specialist

• Collaborate with PM and design to turn ideas into elegant and efficient engineering solutions.
• Design, develop, and maintain highly reliable and performant web applications.
• Write clean, well-documented, and testable code following industry best practices.
• Enhance engineering culture by refining our architecture, practices, and tools.
• Engage in engineering recruitment and help up-level our hiring practices.
• Mentor less experienced engineers to help them grow and reach their full potential.

Senior Software Engineer

Sales Development Rep

• Qualify leads from marketing campaigns and cold outbound as sales opportunities
• Contact potential prospects through cold calls and emails
• Present our company to potential prospects via multi-channel efforts
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects
• Proactively seek new business opportunities in the market
• Set up meetings or calls between prospective customers and Account Executives
• Report to the Sales Manager on sales results
• Communicates prospective customer needs to
• Account Executive and Onboarding Team
• Staying current on company offerings and industry trends
• Understanding customer goals, plans, challenges, timeline, budget, and authority
• Accurately capture and report all aspects of account and opportunity information within HubSpot

Sales Development Representative – SDR

Events

• Establish and guide the Events team to execute against an annual and quarterly events roadmap, driving new customer acquisition and retention against business KPIs.
• Lead and scale a diverse portfolio of events: including trade shows, conferences, field marketing activations, and create our flagship industry conference.
• Manage and grow a team of event marketers and coordinators.
• Experiment with creative and unique experiences that surprise and delight our users and prospects, creating pipeline and accelerating deal velocity.
• Own the end-to-end event lifecycle: venue sourcing, vendor management, booth design, run-of-show development, speaker coordination, promotion, and post-event reporting for an owned-flagship industry event.
• Partner closely with Sales and Growth leaders to define goals, drive registrations, and convert attendees into qualified opportunities.
• Develop KPIs for each event and ensure data hygiene and attribution integrity in tools like HubSpot to report on event ROI, CAC, and downstream pipeline.
• Analyze past performance to optimize future events—improving targeting, engagement, and revenue impact over time.