PushPress

Controller

• Own the monthly, quarterly, and annual close process end-to-end with speed, accuracy, and clear documentation
• Prepare and review financial statements, reconciliations, and supporting schedules
• Build and maintain internal controls that scale with the business and hold up under audit scrutiny
• Establish the reporting infrastructure that gives leadership and the board clear, reliable visibility into company financials
• Own vendor COGS tracking and margin analysis across product lines, ensuring cost structures are well-understood as the business scales
• Lead the application of ASC 606 across subscription SaaS, AI usage-based revenue, and platform payment revenue streams
• Ensure the accounting treatment for payments economics is clean and defensible
• Partner with GTM, Product, and Engineering to ensure billing architecture and revenue data support clean recognition
• Own the full order-to-cash flow end-to-end, including how subscriptions and payments are created in Stripe, how invoices map to revenue, how settlements land, how refunds and disputes flow back, and how it all reconciles to the GL
• Stay ahead of how our revenue model evolves (new AI features, new pricing structures, new markets) and flag accounting implications early
• Own cash flow forecasting and management, giving leadership real, actionable visibility into liquidity
• Manage compliance with our debt facility, including covenant tracking, lender reporting, and maintaining a healthy lender relationship
• Partner with the leadership team on capital deployment decisions and ensure strategic use of the debt facility
• Own multi-state income tax compliance and stay current across all jurisdictions
• Lead SaaS taxability analysis and indirect tax obligations (sales/use tax) across states with nexus exposure, ensuring the company is correctly collecting and remitting where required
• Build the accounting and systems foundation to support international expansion, including GST, HST, VAT, and other indirect tax regimes as we enter new markets
• Own FX exposure tracking and multi-currency considerations as international revenue grows
• Stay ahead of new tax and compliance obligations as the business scales and new products launch
• Coordinate payroll, equity/options processing, billing, AR, AP, and cash management operations, ensuring accuracy and compliance
• Evaluate and improve the accounting tech stack to support the complexity and scale ahead
• Partner with data and engineering to ensure financial data flows are reliable, reconciled, and audit-ready; comfort working with or directing modern data infrastructure (Snowflake, dbt, Stripe) is a plus
• Drive automation where it creates real leverage and accuracy; identify where manual processes are creating risk

Customer Support

• Lead and develop the support team You are the primary people leader for the support team. Run weekly 1:1s with a consistent structure (metrics, quality, development, blockers), build and run a rubric-based QA process with direct coaching, manage performance actively in both directions, and own scheduling and coverage modeling in partnership with the Head of Customer Experience.
• Manage the operational systems Routing, escalation paths, SLAs, and tooling are the infrastructure every support interaction runs on. Lead the definition of tiered SLA standards by customer segment, own routing and workflow logic in partnership with RevOps, define and document escalation criteria, build a standardized bug escalation path from CX to Engineering, and evaluate and recommend tooling improvements with a clear business case.
• Build visibility into what's actually happening Partner with the Head of Customer Experience on metric dashboard development, monitor queue health daily, surface escalation patterns before they become visible externally, and track the full metrics stack
• Own the help center, Fin, and team development Own the help center end-to-end auditing content against top contact drivers and measuring real deflection. Own Fin configuration and performance. Build and run the team training program: structured onboarding, ongoing development, and proactive product training ahead of releases. Identify high performers and give them a clear path forward.
• Represent support cross-functionally Run a structured VOC cadence to surface support patterns to Product and Engineering. Own the CX side of incident response — team coordination, customer-facing communications, and post-mortems. Partner with Sales on free-to-paid conversion signals coming through support.

Support Manager, Customer Experience

Full-stack Engineer

• Lead the architecture and development of a world-class billing platform built on Stripe Connect, designed to scale with our growing marketplace
• Design and implement sophisticated payment flows supporting complex multi-sided marketplace dynamics, including gym owner payouts, member billing, and platform revenue
• Own financial reporting, reconciliation, and auditability systems that give our business and customers accurate, real-time financial visibility
• Drive compliance across applicable tax, KYC/AML, and regulatory requirements, proactively identifying and addressing risk
• Build seamless onboarding experiences for gym owners that reduce friction and accelerate time-to-value
• Partner cross-functionally with Product, Finance, and Operations to identify and execute on new monetization opportunities
• Mentor engineers on the team, establishing patterns and best practices for building reliable, compliant financial systems
• Lead incident response for payment-critical systems and drive improvements that strengthen long-term resilience

Senior Software Engineer, Fintech

QA Engineer

• Review new site builds and edit requests for visual quality: You're the last visual check before anything reaches a client — covering both new site builds and ongoing edit requests. Every build gets a full visual pass; every edit that touches layout, imagery, or styling gets reviewed before it ships.
• Catch visual quality issues: Identify problems with alignment, spacing, cropping, typography, color consistency, image quality, and responsive behavior. No blurry images. No awkward crops. No inconsistent padding. If it looks sloppy, it doesn't ship.
• Review at every Webflow breakpoint: Check each build or edit at all breakpoints — desktop, large, medium (tablet), small (mobile landscape), and tiny (mobile portrait). Webflow styles cascade down, so a change at desktop can break layouts at smaller sizes. You catch those before they ship.
• Fix what you find: For minor visual issues (spacing, alignment, cropping), fix them directly in Webflow rather than sending work back. You should be comfortable making small corrections without involving a builder.
• Annotate and document issues in BugHerd: When issues require builder fixes, document them in BugHerd directly on the staging site — annotated screenshot, specific issue described, fix suggested. No vague notes.
• Manage visual QA tickets in Linear: Track the status of all reviews and revisions in Linear. Work only moves forward when it passes your visual checklist in full.
• Document visual standards: Help build and maintain a visual QA checklist that the team uses as a baseline. What "good" looks like should be written down, not assumed.
• Provide clear, actionable feedback: When work goes back to a builder, your feedback must be specific enough that they can fix it without a follow-up conversation — "Hero image is cropped at 375px and cuts off the subject's face; needs vertical repositioning at mobile breakpoint" beats "looks off on mobile."
• Track visual quality trends: Notice patterns — if the same visual issues keep appearing, flag them so the team can address root causes through SOPs or builder training.
• Collaborate with the Implementation Leader: Report on visual quality metrics, surface recurring issues, and help prioritize what standards need tightening.

Visual QA Specialist

• Always QA on staging — never live: All QA work happens on the Webflow staging environment. You never review or approve work on the live site. If staging hasn't been published by the builder, publish it yourself before starting — but never push changes to the live site during QA.
• Test site builds and edits for functionality: Systematically verify that links work, forms submit correctly, integrations fire, pages load on all breakpoints, and interactive elements behave as expected.
• Validate CRM integration routing: Confirm that every CTA routes to the correct destination — hero and program page CTAs must go to a CRM Calendar, Form, or PushPress Landing Page; the Drop-In CTA must link to the PushPress Drop-in plan page specifically; Contact Us must use a form, not a calendar. Hold/Cancel/Rates links must be present and visible in the footer.
• Verify Google Analytics configuration: GA must be set up at the Property level. Account-level-only access is an automatic QA fail — flag immediately and return to the builder.
• Verify schedule embed integrity: Right-click the embedded schedule on the site → Inspect → confirm the gym's name appears in the iframe source code. A mismatch means the wrong schedule is embedded.
• Check site speed: Run Google PageSpeed Insights on the staging URL for both Mobile and Desktop. Flag the ticket if either score falls below 90 and document exact scores before moving forward.
• Verify image geo-tags: Use Geoimgr or jimpl to confirm that the following images contain the gym's GPS coordinates in their Exif data: Homepage Hero, Top Programs section, Community section, Footer. Missing geo-tags are a PushPress SEO requirement — flag as an error and return to the builder.
• Run Lighthouse SEO audits: Use Chrome DevTools (F12 → Lighthouse → SEO) on the Homepage, Schedule, About, Blog (if selected), Contact, and HSN Nutrition (if applicable) pages. Flag any missing meta title, meta description, or meta image as an SEO error.
• QA CRM configurations: Test GoHighLevel automations, workflows, calendar bookings, and pipeline setups to ensure they function correctly end to end.
• Document bugs in BugHerd: Every issue is logged directly in BugHerd on the staging site — with exact steps to reproduce, expected vs. actual behavior, browser/device info, and screenshots or screen recordings. No ambiguity.
• Manage the QA queue in Linear: Track all work through Linear using the correct status workflow: QA In Progress → QA-Fail (with documented issues) → Complete: Not Live (passed QA, ready for go-live). Nothing advances without a complete checklist pass.
• Build and maintain QA checklists: Develop and evolve standardized testing protocols for different work types — new site builds, edit requests, CRM setups. The checklist improves as new failure modes are discovered.
• Track defect patterns: Identify recurring issues and surface them to the Implementation Leader so root causes can be addressed through SOPs, training, or automation.
• Collaborate with builders on fixes: When work is returned for fixes, be available to clarify bugs and verify corrections. Your goal is first-pass resolution — work shouldn't bounce back and forth.
• Test across browsers and devices: Maintain a testing matrix and ensure consistent functionality across desktop and mobile viewports.

Functional QA Specialist

Data Scientist

• We're looking for a senior leader to own our data function and AI infrastructure.
• As our first Head of Data & AI Enablement, you'll define and execute the company's data strategy from the ground up — and critically, you'll need to build organizational buy-in for that strategy and drive it to measurable outcomes. You'll own data engineering, pipeline architecture, analytics, and the data layer that feeds our AI and reporting products. Our engineering team currently owns AI infrastructure and feature development — this role ensures they have the clean, reliable, well-structured data foundation to do that effectively.
• This is a player-coach role at a growth-stage company. You'll set the vision and roadmap, but you'll also roll up your sleeves early on. A key challenge of this role is balancing the day-to-day demands — data quality issues, stakeholder requests, system syncs — with execution on a longer-term data roadmap. We need someone who won't let firefighting crowd out the strategic work.
• This role sits at the intersection of data, business strategy, and AI. You'll work closely with Dan and the leadership team to ensure our data platform powers both internal decision-making and the products our engineering team is building for customers. You'll serve as a critical bridge between the business side and the data engineering function — translating business needs into data requirements, and ensuring data work is always grounded in business context and value. On AI specifically, you'll be a key voice in shaping our approach — bringing experience with LLMs and AI agents to the table — but you won't be doing it alone. How we adopt and operationalize AI tooling is something the company is actively figuring out, and this role will help shape that alongside engineering and product leadership.

Controller

Support Manager, Customer Experience

Senior Software Engineer, Fintech

Visual QA Specialist

Functional QA Specialist

Head of Data, AI Enablement