PushPress

Customer Support

• Champion customer success and value creation - keep gym owners at the center of every decision, ensuring their success drives our retention and growth metrics.
• Design and scale the CX organization - advance the structure, workflows, and roles needed to support growth. Continue the evolution from a generalist team to specialized pods for onboarding, support, and enablement.
• Own the end-to-end customer journey - manage the experience from sales handoff to activation to long-term support and advocacy. Partner closely with R&D, Sales, and Growth to create a seamless, high-impact customer experience across all touchpoints.
• Drive activation, adoption, and retention - define success metrics, shorten time-to-value, and proactively identify churn risks. Build programs and incentives that motivate customers and teams toward adoption and expansion.
• Translate insight into action - break down complex customer and operational problems into clear components, prioritize effectively, and turn customer pain points into actionable roadmaps for both the CX organization and Product.
• Build and sustain operational excellence - establish a strong operating cadence, translate company goals into team-level objectives, and develop a high-performing CX organization positioned for long-term success.
• Make data actionable - monitor key KPIs and adjust as needed (activation rate, P90 time to resolve, time-to-value, cost to serve) to guide staffing, process improvements, and automation investments. Collaborate with RevOps and Finance to model ROI and efficiency gains.
• Reduce friction through systems and tools - work with R&D to simplify complex workflows in the onboarding and support experience, deploying AI or automation to scale without losing the human touch.
• Lead with empathy and accountability - build a culture centered on clarity, urgency, and ownership, reinforcing our core tenets. Empower the team to support non-technical SMB owners with patience and confidence while balancing operational efficiency with genuine care.

Customer Experience Leader

Product Designer

• Own end-to-end product design for high-impact, multi-surface experiences, with a primary focus on touchscreen interfaces.
• Translate company and product strategy into designs and user journeys that scale.
• Design and prototype polished, animated interactions that clearly convey motion, behavior, and state changes with hierarchy, rhythm, and clarity.
• Extend and maintain the PushPress Design System to ensure adaptive, accessible, and cohesive experiences across all devices.
• Design intelligent, context-aware experiences that feel predictive, conversational, and personalized.
• Prototype new patterns for adaptive and intent-driven workflows that streamline complex user goals.
• Lead multiple complex design initiatives, ensuring consistency, speed, and data-informed decisions grounded in user research and actionable insights.
• Communicate ideas with clarity and influence through storytelling, diagrams, and visual frameworks that align cross-functional partners around shared goals.

Senior Product Designer

Revenue Operations

• Maintain operational infrastructure for the Sales org, including territory management, and quota and attainment tracking.
• - Partner with GTM leadership to build forecasting rhythms, quota tracking, and attainment reporting that create consistent, predictable revenue visibility.
• - Build and iterate on revenue dashboards and pipeline reports that provide clear visibility into top-of-funnel conversion, stage velocity, and forecast accuracy.
• - Analyze and assess the end-to-end sales process to identify bottlenecks, inefficiencies, and optimize areas identified for improvement
• - Identify and implement systems for sales enablement, marketing automation, and productivity to improve conversion, attribution, and reporting
• - Partner closely with cross-functional partners on priority GTM initiatives
• - Own and maintain our targeting and audience database, ensuring data integrity, enrichment, segmentation, and governance to support efficient outreach and targeting.
• - Identify and implement automation and system improvements that increase lead conversion, strengthen campaign attribution, and improve reporting accuracy across the GTM funnel.
• - Own and maintain all GTM ETL/reverse ETL connections and data flows across scheduling, routing, organic social, native ad platforms, and data enrichment tools.

Revenue Operations Lead, Sales & Growth

Content Marketing Manager

• Own the creative execution and social presence of PushPress.
• Design, produce, and publish content that drives engagement, strengthens brand identity, and amplifies community connection across all social channels.
• Work closely with the Head of Content and creative partners to translate strategic ideas into visually compelling, shareable assets that inspire and convert.
• Develop a scalable content engine across webinars, podcasts, and owned media.
• Build and maintain a content calendar that aligns cross-team and cross-department, including event calendar, product roadmap, and marketing campaigns.
• Execute a social media strategy across all platforms, balancing brand building, thought leadership, and lead generation.
• Collaborate with the broader Content team (design, production, and contractors) to adapt raw assets into campaign concepts.
• Track and report social KPIs such as engagement, reach, conversion, and pipeline generation sharing results weekly with the Head of Content and stakeholders.

Customer Experience Leader

Senior Product Designer

Revenue Operations Lead, Sales & Growth

Content Marketing Manager – Creative & Social