Purvis Systems

System Administrator

• provide on-site support for hardware and software issues
• troubleshoot and resolve IT issues for Windows 11 desktops and laptops; re-image devices per baseline configuration standards
• support mobile device troubleshooting and setup, including iOS and MiFi devices
• provide support for printers, scanners, and miscellaneous peripheral IT devices
• apply patches to software classified as above-baseline
• administer and troubleshoot user environments using Microsoft Entra ID, Microsoft Intune, Azure and Microsoft 365
• log and resolve incidents within an IT ticketing system
• maintain asset and configuration databases to reflect hardware lifecycle changes
• collaborate with internal teams to escalate and resolve complex issues
• assist with new user setup, onboarding, and end-user training as needed
• contribute to IT policy, procedure, and knowledge base documentation
• handle confidential information with discretion and professionalism
• lift or move equipment up to 50 lbs. as required

Systems Administrator