Purposebrands

Director

• Develop a comprehensive multi-year strategy and roadmap to achieve international franchise sales objectives
• Establish the international sales process from lead generation through grand openings
• Identify, evaluate, and secure franchise opportunities in key international markets
• Lead market research and analysis of demographics, competition, and market trends
• Cultivate relationships with prospective franchise partners, developers, and industry stakeholders
• Collaborate with legal, finance, operations, and marketing on international franchise models, agreements, and support systems
• Lead negotiation and execution of franchise agreements
• Monitor industry best practices, regulations, and emerging franchise-development trends
• Prepare reports and presentations for senior leadership on activities, metrics, and growth opportunities
• Share Purpose Brands’ domestic best practices with master franchisees across international units
• Support growth of existing franchise partners and expand brands into new geographies and formats
• Partner with Brand Presidents to shape brand-specific development strategies
• Apply an ROI-driven approach to selecting franchise partners and investments

Senior Director – International Franchise Development

IT Support

• Lead the daily operations of the Help Desk team, ensuring timely, high-quality technology support for PB-level employees.
• Supervise and coach Help Desk staff, fostering a culture of responsiveness, accountability, and continuous improvement.
• Oversee onboarding and offboarding processes, including account provisioning, hardware deployment and recovery, and system access management.
• Manage the full lifecycle of employee devices and tools, ensuring accurate tracking, maintenance, upgrades, and secure disposal.
• Provide technical leadership and escalation support for Level 1 issues, including endpoint troubleshooting, software access, and peripheral device problems.
• Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security tools.
• Oversee support for video conferencing technologies including Zoom and Microsoft Teams, ensuring high availability and usability.
• Manage and troubleshoot issues related to identity and access management systems (e.g., Okta, Azure AD).
• Maintain and continuously improve Help Desk documentation, internal knowledge bases, and standard operating procedures.
• Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process improvements based on data insights.
• Collaborate with ITSM, Infrastructure, and Security teams to ensure aligned and secure service delivery.
• Support internal audits and compliance initiatives through effective documentation, device controls, and account governance.

Senior Director – International Franchise Development

Help Desk Manager