PurpleLab

Learning and Development

• Monitor organizational trends, communication patterns, and team dynamics.
• Identify recurring issues, bottlenecks, or areas of concern before they escalate.
• Surface actionable insights and recommendations to leadership.
• Support initiatives that improve trust, communication, and organizational effectiveness.
• Manage leadership meeting cadences, agendas, notes, and action-item follow-up.
• Help ensure team meetings and one-on-ones occur consistently.
• Track key commitments and support accountability across departments.
• Support employee onboarding, integration, and development initiatives.
• Maintain employee development records and growth pathways.
• Coordinate recognition programs and employee engagement efforts.
• Help ensure team members feel supported, connected, and informed.
• Maintain organizational dashboards, boards, and tracking systems.
• Help build and improve internal processes and communication systems.
• Document workflows, procedures, and organizational best practices.
• Prepare organizational summaries and leadership updates.
• Track team engagement, development initiatives, and operational trends.
• Support leadership with special projects and organizational planning efforts.

Organizational Development – Operations Coordinator

Customer Success Manager

• Onboard new clients after project kickoff.
• Confirm project timelines, assigned team members, and required documentation.
• Gather project requirements, intake forms, and supporting materials.
• Guide clients through the onboarding process and ensure all prerequisites are completed.
• Serve as the primary point of contact for clients throughout the project lifecycle.
• Manage client-facing email threads and communication channels.
• Respond to client inquiries professionally and within established response times.
• Set expectations clearly and keep clients informed of project progress.
• Escalate concerns or challenges when necessary.
• Schedule and coordinate project meetings.
• Track project milestones, deliverables, and deadlines.
• Monitor project progress and proactively identify potential delays.
• Follow up with internal teams to ensure commitments are met.
• Maintain accurate project records and status updates.
• Act as the bridge between clients and internal teams.
• Filter and organize client requests before routing them to the appropriate team members.
• Attend meetings, document action items, and ensure follow-through.
• Help maintain accountability while fostering strong internal working relationships.
• Maintain organized project documentation and communication records.
• Track action items, decisions, and next steps.
• Ensure project information remains accurate and accessible.
• Support process improvements that enhance the client experience.

Organizational Development – Operations Coordinator

Client Success Manager