Pure Storage

Senior Service Account Manager

Pure Storage

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $94,000 - $202,000 per year

Job Level

Senior

About the role

  • Orchestrate Global Customer Success: Own the end-to-end service delivery relationship for large-scale accounts.
  • Lead High-Stakes Operations: Direct complex Pure implementations and migrations within critical change windows.
  • Command Incident & Escalation Management: Serve as the primary point of command for high-severity issues.
  • Drive Strategic Growth & Reviews: Facilitate executive-level operational reviews and roadmap discussions.
  • Champion Knowledge & Mentorship: Elevate the global organization by mentoring junior Service Account Managers.

Requirements

  • 6 years relevant experience (customer-facing, large accounts, industry related role.)
  • Expert Relationship Orchestration: Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders.
  • Data Storage Industry Fluency: Deep professional experience within the technology or data storage sector.
  • Advanced Analytical & Strategic Planning: Demonstrated skill in conducting technical risk analyses, capacity planning, and environment assessments.
  • Project Leadership & Influence: Strong project management background with the ability to coordinate multiple high-priority projects.
Benefits
  • Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
  • Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
  • Pure Team: We build each other up and set aside ego for the greater good.
  • Flexible time off
  • Wellness resources
  • Company-sponsored team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtechnical risk analysiscapacity planningenvironment assessments
Soft Skills
relationship orchestrationmentorshipstrategic planningexecutive communicationinfluence