Director, Information Technology - Clinical Research
Alcanza Clinical Research
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Create and maintain release notes, user guides, and API documentation, following style guides.
- Drive the documentation process from creation to publishing using tools like Jira, Confluence, and CCMS.
- Collaborate globally and incorporate feedback from customers, engineers, and support.
- Produce clear technical content for diverse audiences and verify code samples.
- Support release cycles and migrate content for reuse.
- Demonstrate agility, empathy for user needs, while using minimalism and user-centric design.
- Focus on customer satisfaction, possess strong relationship/listening skills, and assist with sales material/executive presentations.
Requirements
- 6+ years of experience in technical writing for software and hardware products
- Must have demonstrated experience writing documentation in CCMS (Dita)
- Well versed in creating content for technical audiences
- Ability to quickly learn new technologies and product features
- Adapt to the ever evolving documentation requirements, such as writing the content for the last minute addition of product features and issues to release notes.
- Keen to learn new tools and technologies, understand updated features, and grasp industry updates to keep the documentation updated and relevant.
- Focussed on top-notch quality documents delivery within the stipulated timelines
- Excellent english writing and communication skills
- Familiarity with agile development methodologies and comfortable working in sprints. (preferred)
- Well versed in usage of AI to expedite the process of release notes creation and quality checks. (preferred)
- Good understanding of graphic tools such as Adobe illustrator, Snagit, Visio or similar (preferred)
- Basic understanding of cloud services, virtualization, networking and other related concepts (preferred)
- Support in technical content creation for the sales team to support a customer deal. (preferred)
