Product Specialist

• Creates and updates release notes, user guides, and API documentation.
• Collaborates with technical teams to prioritize documentation and ensures content aligns with branding and style guides.
• Manages documentation from creation to publishing, utilizing Jira, Confluence, and CCMS.
• Coordinates with global teams and reviews/edits colleagues' documentation.
• Mentors technical writers and incorporates feedback from customers, engineers, and support.
• Structures content for reuse, promoting best practices like SEO, analytics, and HTML.
• Possesses strong problem-solving, critical thinking, relationship-building, and listening skills, with focus on customer satisfaction.
• Supports release cycles with timely documentation, identifies content gaps in sales materials, and assists with feature content for client presentations.

Senior Technical Product Specialist

Product Specialist, Senior

Product Specialist

Associate Mako Product Specialist

Product Consultant

Technical Product Specialist