QA Lead
Allata
CloudCypressJenkinsSelenium
Senior Technical Product Specialist
Pure Storage
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Creates and updates release notes, user guides, and API documentation.
- Collaborates with technical teams to prioritize documentation and ensures content aligns with branding and style guides.
- Manages documentation from creation to publishing, utilizing Jira, Confluence, and CCMS.
- Coordinates with global teams and reviews/edits colleagues' documentation.
- Mentors technical writers and incorporates feedback from customers, engineers, and support.
- Structures content for reuse, promoting best practices like SEO, analytics, and HTML.
- Possesses strong problem-solving, critical thinking, relationship-building, and listening skills, with focus on customer satisfaction.
- Supports release cycles with timely documentation, identifies content gaps in sales materials, and assists with feature content for client presentations.
Requirements
- 10+ years of experience in technical writing for software and hardware products
- Must have demonstrated experience writing documentation in CCMS (Dita)
- Exemplary writing and editing skills with an emphasis on writing for technical audiences
- Demonstrates a strong desire to learn new technologies and adapt to evolving documentation requirements, ensuring the content remains updated and valuable.
- Focussed on top-notch quality documents delivery within the stipulated timelines
- Experience with migrating documentation during tool/platform transitions, and with structuring content for maximum reuse.
- Advocating for and implementing improved documentation practices, such as SEO optimization and analytics for user engagement.
- Strong understanding of documentation standards and practices.
- Manage multiple projects simultaneously within strict deadlines.
- Excellent english writing and communication skills
- Preferred: Well versed in using AI to expedite the process of release notes generation and in quality checks
- Preferred: Basic understanding of storage technologies such as Block devices, File System, Object Storage
- Preferred: Basic understanding of cloud services, virtualization, networking and other related concepts
- Preferred: Familiarity with agile development methodologies and comfortable working in sprints.
- Preferred: Technical content creation for the sales team to support a customer deal.
- Preferred: Willingness to present new feature content to the sales team.
