Pure IT Credit Union Services

Tier 2 Technical Support Specialist

Pure IT Credit Union Services

full-time

Posted on:

Location Type: Hybrid

Location: Tomball • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudFirewallsVMware

About the role

  • Troubleshooting and resolving escalated tickets with expertise and efficiency.
  • Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc.
  • Assisting with networking, cloud solutions, and security best practices.
  • Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier!
  • Collaborating with our Tier 1 team and mentoring junior techs.
  • Identifying recurring issues and implementing proactive solutions.

Requirements

  • 2+ years of IT support experience in an MSP or similar environment.
  • Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs).
  • Experience with backup and disaster recovery solutions like Veeam and/or Zerto.
  • Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik).
  • A knack for troubleshooting, problem-solving, and thinking on your feet.
  • The ability to work independently and as part of a fun, dynamic team.
Benefits
  • Opportunities for growth, training, and certification support.
  • Flexible work environment with a mix of remote and on-site support.
  • Competitive salary, great benefits, and the chance to work with cutting-edge technology.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingWindows ServerActive DirectoryM365 administrationvirtualizationbackup solutionsdisaster recoverynetworkingfirewallsSD-WAN
Soft Skills
customer serviceproblem-solvingindependent workteam collaborationmentoring