Pure IT Credit Union Services

Support Engineer

• Troubleshooting and resolving escalated tickets with expertise and efficiency.
• Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc.
• Assisting with networking, cloud solutions, and security best practices.
• Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier!
• Collaborating with our Tier 1 team and mentoring junior techs.
• Identifying recurring issues and implementing proactive solutions.

Tier 2 Technical Support Specialist

Infrastructure Engineer

• Deliver networking, virtualization, public cloud, and Microsoft 365 projects from planning through completion.
• Perform hands-on configuration, migrations, cloud resource setup, and implementation tasks for customer environments.
• Make sound decisions under real world constraints while balancing ideal patterns with project timelines.
• Serve as a senior escalation resource for complex issues that require advanced analysis.
• Identify root causes and ensure that lessons learned are integrated into standards, procedures, or tooling.
• Help define and document patterns and procedures where they do not yet exist.
• Convert successful project patterns into reusable templates, scripts, or infrastructure as code modules when possible.
• Support the gradual shift from manual work toward predictable and automated builds and operations.
• Create clear and concise documentation that supports delivery teams and operational handoff.
• Communicate what was done and why in order to improve transparency and consistency.
• Identify operational friction, repeated work, and inefficient processes and propose practical improvements.
• Work with leadership to prioritize what to automate now and what to automate later.

Tier 2 Technical Support Specialist

Senior Infrastructure Engineer