Pure IT Credit Union Services

Support Engineer

• You will be the engineer our clients rely on when issues get past the help desk.
• The problems coming to you are the ones without an obvious answer, often spanning multiple systems and requiring you to think carefully before you act.
• Some days that means tracing an authentication issue across identity providers, endpoints, and a SaaS application to find the one misconfiguration causing the failure.
• Other days it means walking a credit union employee through a problem patiently and clearly so they understand what happened and why.
• Our clients run a wide range of environments. Some are largely cloud-hosted, some are traditionally on-premises, most are a mix.
• You will move between them throughout the week, which means strong fundamentals matter more than deep expertise in any single product.
• The ability to learn a new platform quickly and apply what you already know in a new context is one of the most valuable skills in this role.

Tier 2 Technical Support Specialist