Lead structured discovery and business analysis activities to define organisational CRM and systems requirements
Document current and future business processes, user journeys and functional requirements
Assess and compare potential CRM and system options including functionality, risks, cost and delivery approach
Support the preparation of business cases and Board papers to enable strategic decision-making
Take end-to-end responsibility for delivering the approved CRM and associated systems solution
Manage suppliers and delivery partners throughout system design, build, integration and implementation
Oversee data migration planning, testing and reconciliation activities
Coordinate user acceptance testing and ensure readiness for system go-live
Maintain governance documentation including requirements catalogues, RAID logs and project plans
Support business readiness including training, transition planning and early-life system support
Act as the primary point of contact between internal stakeholders and external suppliers

Requirements

Proven experience delivering complex CRM or core business system implementations
Strong business analysis capability including requirements definition and process mapping
Experience leading system selection exercises and contributing to business case development
Strong understanding of system integrations, data structures and modern application environments
Experience managing suppliers and technology delivery partners
Experience overseeing data migration planning, testing and validation
Highly organised with the ability to manage multiple workstreams and deadlines
Confident engaging with both technical and non-technical stakeholders
Desirable: Experience implementing systems within a membership or subscription-based organisation
Knowledge of cloud-based systems and platforms (e.g. Azure environments)
Familiarity with Agile or iterative delivery approaches

Benefits

Competitive salary and pension provision
25 days’ annual leave plus Bank Holidays and the day off for your birthday
Holiday purchase scheme – buy up to 3 extra days per annum
Group Life Assurance – 4 times your salary
WPA Cash Plan
Bonus based on individual performance – up to 5% of your salary each year
Pension provision – 10% (5%/5%)
Employee Assistance Programme – free, confidential advice line
Car park – off site, paid for

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM implementationbusiness analysisrequirements definitionprocess mappingsystem selectiondata migration planningsystem integrationdata structuresAgile methodologyproject management

Soft Skills

organizational skillsstakeholder engagementcommunication skillsleadershipproblem-solvingtime managementcollaborationadaptabilityattention to detailcritical thinking