Pure Human Resources Ltd

Project Manager

• Lead structured discovery and business analysis activities to define organisational CRM and systems requirements
• Document current and future business processes, user journeys and functional requirements
• Assess and compare potential CRM and system options including functionality, risks, cost and delivery approach
• Support the preparation of business cases and Board papers to enable strategic decision-making
• Take end-to-end responsibility for delivering the approved CRM and associated systems solution
• Manage suppliers and delivery partners throughout system design, build, integration and implementation
• Oversee data migration planning, testing and reconciliation activities
• Coordinate user acceptance testing and ensure readiness for system go-live
• Maintain governance documentation including requirements catalogues, RAID logs and project plans
• Support business readiness including training, transition planning and early-life system support
• Act as the primary point of contact between internal stakeholders and external suppliers

CRM Implementation Project Manager