Puppy Dreams

Bilingual Multi-Line Claims Adjuster

Puppy Dreams

full-time

Posted on:

Location Type: Hybrid

Location: Bathurst • Canada

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About the role

  • Prompt contact and follow up with policy holders and claimants.
  • Investigate the cause and report to clients with solid recommendations.
  • Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
  • Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
  • Throughout the claims process, provide high level of customer service to clients and the insured.
  • Participate and share ownership and responsibility for afterhours customer service requirements when required.
  • Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Requirements

  • Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
  • Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
  • At least 2 years' relevant experience in claims adjusting.
  • Adjuster’s license, or currently pursuing CIP designation with an ongoing commitment to education and learning.
  • Effective analytical skills, including identification of cause-and-effect dynamics.
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  • Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Benefits
  • You are compensated for your billable hours and other costs.
  • You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters.
  • You will be supported by experienced local claims support, centralized after hours support, and dictation services.
  • Your workload is balanced to ensure you can maintain a high-quality level.
  • We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims adjustinganalytical skillsnumerical calculationsdocument interpretation
Soft Skills
customer servicecommunication skillsinterpersonal skillsnegotiationconflict resolutionproactive approachlisteninginterviewing
Certifications
Adjuster’s licenseCIP designation