Puppy Dreams

Field Claims Adjuster

Puppy Dreams

full-time

Posted on:

Location Type: Hybrid

Location: Victoria • Canada

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Salary

💰 CA$80,300 - CA$111,500 per year

About the role

  • Actively adjusts claims while ensuring business development opportunities are maximized.
  • Prompt contact and follow up with policy holders and claimants.
  • Investigate the cause and report to clients with solid recommendations.
  • Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
  • Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
  • Provide high level of customer service to clients and the insured throughout the claims process.
  • Participate and share ownership and responsibility for afterhours customer service requirements when required.
  • Perform duties assigned in compliance with established work standards, policies and procedures.

Requirements

  • Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
  • Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
  • At least 3 years of relevant experience in multi-line claims adjusting.
  • The ideal candidate must be able to immediately qualify for a BC adjuster's license.
  • Ongoing commitment to education and learning, preferably pursuing CIP designation as well.
  • Effective analytical skills, including identification of cause-and-effect dynamics.
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  • Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Benefits
  • Competitive pay: $80,300-$111,500 per year
  • Pay-for-Performance Incentives
  • Work-Life Balance & Hybrid/Remote Work Opportunities
  • E-flex Benefits Program & Wellness Initiatives
  • Registered Retirement Savings Plan (RRSP) with 2% Match
  • Training, Career Development, and Employee Recognition Programs
  • Reimbursement for Adjusting Licenses and Dues
  • Employee Referral Bonuses
  • Employee Perks (access to vendor discount programs)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims adjustinganalytical skillsnumerical calculationsinvestigationnegotiationcustomer serviceaction planningexposure identificationsettlement recommendationsdocument interpretation
Soft Skills
communication skillsinterpersonal skillsconflict resolutionlisteninginterviewingproactive approachpositive attitudeflexible communication styleteam ownershipresponsibility
Certifications
BC adjuster's licenseCIP designation