Puppy Dreams

Claims Adjuster, Field or Desktop Claims

Puppy Dreams

full-time

Posted on:

Location Type: Hybrid

Location: Nanaimo • Canada

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Salary

💰 CA$56,300 - CA$93,300 per year

About the role

  • Prompt contact and follow up with policy holders and claimants.
  • Investigate the cause and report to clients with solid recommendations.
  • Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
  • Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
  • Throughout the claims process, provide high level of customer service to clients and the insured.
  • Participate and share ownership and responsibility for afterhours customer service requirements when required.
  • Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Requirements

  • Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
  • Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
  • The ideal candidate is required to successfully pass the test for the Adjuster's BC license Level 1 prior to employment.
  • Ongoing commitment to education and learning, preferably pursuing CIP designation as well.
  • Effective analytical skills, including identification of cause-and-effect dynamics.
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  • Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Benefits
  • Pay-for-Performance Incentives
  • Work-Life Balance & Hybrid/Remote Work Opportunities
  • E-flex Benefits Program & Wellness Initiatives
  • Registered Retirement Savings Plan (RRSP) with 2% Match
  • Training, Career Development, and Employee Recognition Programs
  • Reimbursement for Adjusting Licenses and Dues
  • Employee Referral Bonuses
  • Employee Perks (access to vendor discount programs)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical skillsnumerical calculationsinvestigation techniquesreport writingaction planningnegotiation skillscustomer service
Soft skills
effective communicationinterpersonal skillsconflict resolutionproactive approachlistening skillsinterviewing skills
Certifications
Adjuster's BC license Level 1CIP designation