Punch List Digital

Customer Success Manager

• Welcome and onboard new clients, setting expectations and project timelines.
• Build and maintain strong client relationships through regular calls and updates.
• Translate performance data into simple, actionable insights.
• Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies.
• Help manage Google Business Profile and Local Services Ads accounts.
• Support website updates and approvals for client campaigns.
• Participate in team discussions to improve client experience and internal processes.

Client Success Specialist