Pulse iD

Account Manager

• Identify and approach new merchants across priority categories (e.g., retail, F&B, services, lifestyle, etc.).
• Pitch tailored merchant value propositions based on each business’s needs.
• Support the onboarding process end-to-end (documentation, training, activation readiness).
• Ensure new merchants are properly set up on tools/platforms and understand operating processes.
• Build strong partnerships with merchants and act as a trusted point of contact.
• Conduct regular check-ins to ensure satisfaction, resolve issues, and drive retention.
• Gather merchant feedback and share insights with internal teams for product/campaign improvement.
• Support promotional and campaign rollouts to improve merchant performance.
• Coordinate in-store/on-ground activations where needed.
• Track campaign results and suggest improvements.

Partnerships Associate – Merchant Acquisition, Partnerships

Customer Success Manager

• Act as the trusted advisor and main point of contact for assigned clients, ensuring successful onboarding, adoption, and optimization of Pulse iD solutions
• Partner with client marketing and product teams to design and execute data-driven loyalty and engagement strategies
• Conduct regular business reviews, presenting performance insights, marketing results, and ROI-driven recommendations
• Collaborate cross-functionally with Product, Engineering, and Marketing teams to ensure client requirements are prioritized and delivered effectively
• Manage the full customer lifecycle—from onboarding to renewal—ensuring satisfaction and sustained value delivery
• Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue
• Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions
• Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy
• Translate client feedback into actionable insights to inform product development and service enhancements

Junior Customer Success Manager

• Act as the trusted advisor and main point of contact for assigned clients, ensuring successful onboarding, adoption, and optimisation of Pulse iD solutions.
• Partner with client marketing and product teams to design and execute data-driven loyalty and engagement strategies.
• Conduct regular business reviews, presenting performance insights, marketing results, and ROI-driven recommendations.
• Collaborate cross-functionally with Product, Engineering, and Marketing teams to ensure client requirements are prioritised and delivered effectively.
• Manage the full customer lifecycle—from onboarding to renewal—ensuring satisfaction and sustained value delivery.
• Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue.
• Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions.
• Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy.
• Translate client feedback into actionable insights to inform product development and service enhancements.

• Act as the trusted advisor and main point of contact for assigned clients.
• Partner with client marketing and product teams to design and execute data-driven loyalty and engagement strategies.
• Conduct regular business reviews, presenting performance insights, marketing results, and ROI-driven recommendations.
• Collaborate cross-functionally with Product, Engineering, and Marketing teams.
• Manage the full customer lifecycle—from onboarding to renewal.
• Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue.
• Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions.
• Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy.