Customer Success Manager

• Act as the trusted advisor and main point of contact for assigned clients, ensuring successful onboarding, adoption, and optimization of Pulse iD solutions
• Partner with client marketing and product teams to design and execute data-driven loyalty and engagement strategies
• Conduct regular business reviews, presenting performance insights, marketing results, and ROI-driven recommendations
• Collaborate cross-functionally with Product, Engineering, and Marketing teams to ensure client requirements are prioritized and delivered effectively
• Manage the full customer lifecycle—from onboarding to renewal—ensuring satisfaction and sustained value delivery
• Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue
• Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions
• Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy
• Translate client feedback into actionable insights to inform product development and service enhancements

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