Pulse Advertising

Senior Client Services Manager

Pulse Advertising

full-time

Posted on:

Location Type: Hybrid

Location: Milan • Italy

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Job Level

Senior

About the role

  • You are responsible for managing, advising, and strategically developing our client relationships
  • You independently create compelling sales pitches and present them to our clients
  • You are responsible for the economic sustainability of your client portfolio, with a strong focus on fees and margins
  • You prepare reports and project evaluations, analyze performance results, and identify optimization opportunities
  • You manage projects end-to-end, ensuring the internal team is fully aligned on quality standards and deliveries are consistent with agreed timelines and expectations
  • You develop new sales strategies and actively contribute to improving project workflows

Requirements

  • Driven. Passionate. Diverse. Equal. These are values you cherish
  • You have at least five years of professional experience in sales or client management and consulting in a social media agency
  • You enjoy creating calculations and reports to identify optimization opportunities and proactively drive growth
  • You have proven experience in leading client relationships at a strategic level and can navigate complex stakeholder environments with confidence
  • You bring strong business acumen and are able to balance client needs with agency profitability while maintaining long-term partnerships
  • You are a true team player with excellent communication and negotiation skills in both Italian and English.
Benefits
  • Time to pack your bags for Paris, London, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations
  • We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
  • We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes
  • Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week
  • Keep your commute to a minimum: you’ll find all our offices right in the city centre
  • For motivational high-paws and comforting cuddles, your four-legged friend is absolutely welcome at our offices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales strategiesproject managementreport preparationperformance analysisoptimization identificationclient relationship managementconsultingcalculations
Soft Skills
communication skillsnegotiation skillsteam playerbusiness acumenstrategic thinkingproblem-solvingstakeholder managementpassiondiversity appreciationdriven