Public (Retail World SA)

Application Support Engineer

Public (Retail World SA)

full-time

Posted on:

Location Type: Hybrid

Location: Kifisia • Greece

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Job Level

Junior

Tech Stack

LinuxSQL

About the role

  • Provide 2nd/3rd line support for business-critical applications.
  • Investigate, diagnose, and resolve application incidents and service requests.
  • Troubleshoot production issues and identify root causes.
  • Coordinate with development teams to implement fixes.
  • Maintain incident documentation and resolution logs.
  • Monitor system health, logs, and performance metrics.
  • Perform routine system maintenance and upgrades.
  • Support application deployments and release management activities.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 0-2 years of experience in Application Support or Systems Support
  • Knowledge of:
  • SQL / databases
  • Windows or Linux environments
  • APIs or integrations
  • Understanding of ITIL processes (incident, problem, change management) & Log analysis and monitoring tools
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Ability to work under pressure in production environments
Benefits
  • 💼 Competitive compensation & benefits package
  • 💰Performance-based bonus scheme
  • 🧑‍⚕️ Comprehensive life & health insurance
  • 🏡 Flexible hybrid working model – to support your work-life balance
  • 🧡 Psychological support via a professional helpline for you and your family
  • 🚀 Career growth opportunities in a role that evolves with you
  • 🎉 Valuable experience in a well-known and fast-growing organization
  • 📚 Continuous learning and upskilling through tailored programs
  • 🏃🏽‍♂️ Employee Wellness Program – office Pilates & sports teams (football, volleyball & more)
  • 🚗 Alternative transportation with company shuttle buses to our offices
  • 📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdatabasesWindowsLinuxAPIsITILlog analysismonitoring toolsapplication supportsystems support
Soft Skills
analytical skillsproblem-solving skillscommunication skillsability to work under pressure
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in related field