Public Health Solutions

Support Engineer

• Function as principal contact for all end user support.
• Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
• Perform routine computer maintenance, run regular network backups, and assure reliable and secure systems daily.
• Support end-users by identifying problems with computers, printers, other hardware, and software and troubleshooting the same.
• Respond promptly and clear any tickets submitted in our ticketing system and keep the ticketing information up to date.
• Work closely with Management to assure seamless communication between computers and network-based systems and peripherals.
• Support remote work for most PHS staff and manage VPN connectivity issues.
• Perform other duties as assigned.

Systems Support Technician