Support Engineer

• Manage a portfolio of strategic SaaS and On-Premise customers
• Act as a trusted advisor and customer advocate, ensuring a high-quality support experience
• Build and maintain strong relationships with strategic enterprise customers
• Influence internal teams across Support, R&D, Services, and Sales
• Identify risks to customer satisfaction and retention, and drive mitigation plans
• Monitor support activity, case trends, severity, and performance
• Guide customers on support processes, best practices, and operational optimization

Technical Support Account Manager

Full-stack Engineer

• Contribute code and automation that enhance developer workflows and documentation delivery
• Implement small requirements and fixes, improve CI/CD pipelines
• Collaborate across engineering and documentation
• Write unit/integration tests; participate in PR reviews
• Instrument code and pipelines with basic metrics/logging
• Follow secure coding and auth best practices

Associate Software Engineer

Account Manager

• Foster and manage relationships with Solution Providers to drive pipeline growth and revenue generation
• Act as primary liaison between PTC Solution Providers and internal business units
• Support partners in their growth initiatives and advocating for their needs within PTC
• Enable partner success through strategic alignment
• Cultivate strong relationships and drive impactful strategies for long-term partnership success

Solution Provider Partner Manager

Customer Success Manager

• Responding to customer inquiries and advising on Arena capabilities and best practices
• Acting strategically to help customers achieve their business goals and outcomes
• Maintaining customer success plans, activities, and notes within Gainsight
• Nurturing relationships and identifying risks or opportunities for expansion
• Identifying and resolving issues or dissatisfaction by applying the appropriate resources
• Monitoring escalations and advocating for product enhancements as appropriate
• Contributing to the ongoing optimization of our coaching systems, processes, and tools
• Working closely with cross-functional teams to enhance the customer experience and drive customer growth, retention, and satisfaction

Principal Customer Success Coach

Security Engineer

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Staff Product Security Engineer

Database Administrator

• Serve as the Oracle database authority for the product, advising development teams on SQL/PLSQL optimization, schema design, and built-in database tuning
• Design and maintain database monitoring and observability, leveraging Oracle diagnostic and monitoring tools
• Proactively identify and resolve performance, scalability, and reliability issues
• Lead advanced troubleshooting of complex database problems (performance degradation, locking, contention, resource exhaustion)
• Define and enforce database best practices and operational standards
• Work directly with customers to monitor, tune, and optimize on-premises/private cloud Oracle instances
• Collaborate with support and consulting teams; occasional on-site customer work may be required

Database Administrator – Oracle

Consultant

• Working as part of a India-wide Sales team, assisting PTC Account Managers/Sales reps by providing customer-facing functional and technical expertise across the full customer buying process.
• Discussing with customers/prospects and understanding their requirements, processes and challenges/concerns
• Qualification of PTC Solution fit
• Responding to Requests for Information / Proposal / Quotation
• Develop and present an enterprise PTC Digital Thread solution vision to customers, positioning SLM (especially Service BOM) as a critical differentiator completing the digital thread from engineering to field.
• architecting and presenting technical solutions – this includes Arbortext editor, styler, Creo illustrate, Arbortext IsoDraw, Arbortext Content Delivery (ACD) and publishing engine
• preparing and delivering standard and customer solution demonstrations
• technical benchmarking/Proof of concepts
• supporting the Customer Value Proposition
• supporting PTC’s broad network of Partners including Resellers, System Integrators, Advisory Groups and leading Academic institutions.