Sales

• Develop and implement a comprehensive ALM sales strategy aligned with company goals and objectives
• Retain, train, mentor, and motivate a team of five ALM sales specialists
• Recruit top talent to grow the team
• Analyze market trends, identify new business opportunities, and optimize sales territories
• Cultivate and maintain relationships with key clients

Director, Americas ALM Sales

Pre-sales Engineer

• Act as lead technical presales expert in North America for ALM and related topics
• Support Codebeamer/Pure Variants, customer onboarding, and long-term customer success
• Collaborate with global ALM & PLE consulting & services team
• Develop & present technical presentations and customized demonstrations
• Support sales team in qualifying opportunities and fostering customer adoption
• Stay current on industry trends in systems engineering, DevOps, and compliance

Principal Pre-sales Engineer – ALM, Automotive

Architect

• Define, align and document client’s PLM roadmap
• Support new business opportunities and project growth within the current project by selling incremental value or defining and developing the next step of client roadmaps
• Leads the consulting team in planning, analysis, development and testing of FlexPLM to ensure they meet client expectations.
• Investigates the current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that could be improved
• Leads the analysis and documentation of customer requirements and contributes to the design and delivery of the Solution(s).
• Supports the development of written specifications (e.g. Functional Design Documents, System Description Documents and Use Case Documents) to capture business process requirements for PTC solutions.
• Own the financials of the program including cost, revenue, and margin
• Maps customer processes to the technology through a solid understanding of both PTC’s software capabilities and the designed usage of the software.
• Provides ongoing project status to internal and customer cross functional stakeholders

FlexPLM Functional Architect

Customer Success Manager

• Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers
• Establish and maintain the partnership operating framework
• Function as a trusted advisor for the client’s executive, program and technical teams
• Act as the voice of the customer within PTC
• Effectively manage critical adoption programs for key accounts

Principal Customer Success Manager, FA&D

• Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team
• Experience working with high visibility accounts in the Automotive industry
• Builds a strong relationship with both the Enterprise Sales and Technical Services teams to jointly represent our CAD, ALM and PLM products
• Develops tactical Account Plans collaboratively with the "Account Team"
• Manages all customer projects, including more complex implementations
• Navigates customer’s organization to deepen strong relationships with key decision makers
• Responsible for risk identification, escalation, and mitigation planning & execution
• Leads weekly/monthly/quarterly business reviews with customers
• Develops excellent customer relationships to drive ROI, retention, growth and overall high customer satisfaction
• Facilitates customer relationship through calls and on-site visits
• Closes the feedback loop by gathering and sharing customer feedback with appropriate Product Teams

Senior Customer Success Manager, Automotive

Engineer

• Become an Onshape product expert and trusted advisor.
• Create realistic, detailed CAD models for training purposes.
• Create and execute live and recorded product training.
• Continuously develop new skills and learn new features and product offerings.

Senior Technical Training Engineer – Onshape

Social Media Manager

• Define and articulate PTC’s brand philosophy, positioning, and identity
• Develop a multi-year brand repositioning and activation roadmap
• Coordinate with other marketing leaders to establish a comprehensive messaging hierarchy
• Develop and implement measurement frameworks to track brand awareness and impact
• Oversee creative development for brand initiatives
• Elevate organic social media as a key pillar of PTC’s communications strategy
• Define channel and account strategy for social media platforms
• Build a forward-looking social-first content strategy and editorial calendar
• Establish comprehensive measurement program for social media impact
• Manage and mentor the brand and social team

Head of Brand – Social Media

Learning and Development

• Consult with stakeholders to identify performance gaps and learning objectives
• Create engaging training materials, including e-learning, workshops, and blended learning solutions
• Deliver training sessions in-person or virtually, and conduct 'train-the-trainer' sessions
• Measure the effectiveness of training programs using analytics and feedback to drive improvement
• Maintain and update learning management systems (LMS) and training materials