Support Engineer

• Provide high-level customer service on a consistent basis across all customers working collaboratively with Arena customers.
• Field and respond to customer requests and technical questions related to Arena software applications within the given SLA.
• Investigate and reproduce customer reported issues, create corresponding support cases and provide appropriate workarounds when needed.
• Analyze customer support cases for response type, escalation management and driving issues through completion.

Technical Support Analyst

Product Manager

• Translate product strategy and feature concepts (provided by Product Managers) into detailed technical requirements and well-scoped user stories.
• Own and prioritize the squad backlog, ensuring alignment with product and business goals.
• Lead backlog grooming, sprint planning, and reviews
• Work closely with Product Managers to align roadmap priorities and ensure technical feasibility.
• Partner with Engineering Leads to estimate complexity, remove roadblocks, and clarify requirements during development.
• Collaborate with QA, UX/UI, DevOps, and other stakeholders to ensure high-quality, user-centric deliverables.
• Communicate squad-level progress, risks, and tradeoffs clearly to Product Managers and leadership.
• Understand architectural implications of features and act as a liaison between technical and non-technical stakeholders.
• Contribute to conversations about system design, integration, APIs, data modeling, and scalability.
• Proactively identify and manage technical debt and dependencies across squads.

Technical Product Management

Account Executive

• Develop and execute a sales strategy for the Industrials vertical, specifically targeting companies in heavy equipment, industrial components, machinery manufacturing, and commercial equipment.
• Build and maintain strong relationships with senior executives and decision-makers to drive account growth and foster long-term partnerships.
• Lead the full sales cycle from prospecting to deal closure, focusing on solution-based selling that addresses industry-specific challenges, including equipment uptime, asset lifecycle management, supply chain optimization, and digital transformation.
• Collaborate with internal teams, including product management and technical sales, to deliver solutions leveraging PLM, IoT, CAD, AR, and other digital tools tailored to each industrial segment, from heavy machinery to manufactured components and commercial equipment.
• Stay informed about industry trends, regulatory requirements, and advancements in digital manufacturing, including predictive maintenance, automation, sustainability, and compliance in each sector.
• Accurately forecast and manage a pipeline of opportunities using CRM tools like Salesforce.com, ensuring alignment with sales targets and company objectives.

Enterprise Account Executive – Industrials

Solutions Engineer

• Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer’s needs and strategic priorities.
• Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty.
• Lead technical validation aspects of sales opportunities, demonstrating deep product knowledge to drive successful engagements.
• Drive adoption of PTC solutions, identify new opportunities, and collaborate with internal teams to expand software usage.
• Provide expert technical advice based on deep industry, market, and PTC knowledge.

Technical Support Analyst

Technical Product Management

Enterprise Account Executive – Industrials

Principal Solutions Consultant