Customer Success Manager

• Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.
• Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
• Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders.
• Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
• Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
• Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
• Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.

Customer Success Manager, Principal

Salary

Job Level

Tech Stack

About the role

Requirements

Services Solution Sales Representative

Senior Technical Program Manager, Data Center Engineering Operations

Senior District Manager, Public Sector – Federal Civilian

Regional Sales Director

Account Executive, Platform Specialist, GSO