Enterprise Customer Success Manager
Ncontracts
Customer Success Manager, Principal
PTC
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $97,300 - $146,000 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.
- Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
- Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders.
- Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
- Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
- Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
- Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.
Requirements
- 8+ years of Customer Success, Project Management, Program Management or relevant industry experience
- Bachelor's Degree or equivalent experience
- Ability to travel ~25% of time
