PTC

Account Manager

PTC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $175,000 per year

About the role

  • Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value
  • Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention
  • Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn
  • Conducting business reviews to align product usage with client goals and recommending improvements
  • Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies)
  • Serving as the 'voice of the customer' to provide product teams with feedback on improvements

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, or Logistics
  • Minimum of 5 years’ experience in business processes or IT consulting
  • Experience with supply chain operations
  • Strong facilitation skills, including leading customer workshops
  • Experience designing, configuring, and customizing enterprise solutions
  • Self-directed, goal-oriented, and customer-focused
  • Professional proficiency in English (written and spoken)
  • Willingness to travel up to 50%
Benefits
  • Eligible employees can participate in an employee share purchase program (ESPP) to purchase discounted PTC stock
  • Medical, dental, and vision insurance
  • Paid time off and sick leave
  • Tuition reimbursement
  • 401(k) contributions and employer match
  • Flexible spending accounts
  • Life insurance
  • Disability coverage
  • Generous commuter subsidy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business processesIT consultingsupply chain operationsdesigning enterprise solutionsconfiguring enterprise solutionscustomizing enterprise solutions
Soft Skills
facilitation skillscustomer-focusedgoal-orientedself-directedbuilding trusted advisor relationships
Certifications
Bachelor’s degreeMaster’s degree