PTC

Renewal Sales Representative

PTC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $98,000 per year

About the role

  • Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed
  • Lead initial renewal contract negotiations with customers and escalate when appropriate
  • Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
  • Ensure prompt and accurate responses to inbound customer requests and internal communications
  • Deliver excellent customer service throughout the renewal lifecycle
  • Ensure all renewals are completed prior to their expiration date
  • Manage a pipeline of renewal quotes and orders with strong prioritization and time management
  • Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
  • Communicate customer feedback to the appropriate internal teams
  • Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
  • Identify strategic opportunities through contract review and collaboration with Sales
  • Communicate company policies and any limitations that may impact customer requests
  • Recommend alternative subscription options when customer requests cannot be met
  • Follow PTC’s Code of Conduct

Requirements

  • 1–2 years of contract renewals, customer success, or inside sales experience
  • Experience with Salesforce and Salesforce CPQ
  • Strong time management skills with the ability to prioritize competing deadlines
  • Ability to quickly understand technical and pricing concepts
  • Strong customer service mindset
  • Effective collaborator across teams
  • Exceptional attention to detail
  • Comfortable working independently
  • Strong multitasking ability
  • Passion for analytical thinking, problem‑solving, and organization
  • Ability to escalate issues appropriately
  • Excellent communication skills, including the ability to clearly convey policies and constraints
Benefits
  • Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock.
  • Certain roles may also be eligible for participation in our equity programs.
  • Employees may be eligible for medical, dental and vision insurance.
  • Paid time off and sick leave.
  • Tuition reimbursement.
  • 401(k) contributions and employer match.
  • Flexible spending accounts.
  • Life insurance.
  • Disability coverage.
  • Generous commuter subsidy if you are an office-assigned employee.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract renewalscustomer successinside salesCRM data integrityforecastingactivity trackingcontract reviewsubscription optionspricing conceptscustomer license audits
Soft skills
time managementcustomer service mindsetcollaborationattention to detailindependent workmultitaskinganalytical thinkingproblem-solvingorganizationcommunication