PSD

Solutions Engineer

PSD

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Tech Stack

AWSAzureCloudGoogle Cloud Platform

About the role

  • Partner with Sales to understand customer challenges, workflows, and system requirements.
  • Deliver compelling product demos tailored to municipal, state/provincial, and federal government use cases.
  • Translate technical product features into clear, value-driven benefits that resonate with public-sector audiences.
  • Bridge point between SMEs and Sales to translate expertise guidance on best-fit modules, integrations, and data flows to meet customer objectives.
  • Ability to understand and relay system configurations, integrations, and implementation approaches based on PSD standards.
  • Conduct technical assessments and map government workflows to platform capabilities.
  • Work closely with Product to relay customer feedback, feature requests, and market needs gathered from client meetings.
  • Support RFP responses by providing technical content review.
  • Prepare technical materials for evaluation committees, procurement reviews, and stakeholder presentations.
  • Ability to translate software enhancements, new features, documentation and updates to sales team members.
  • Provide internal enablement and training to Sales and Customer Success teams to increase product and technical knowledge.
  • Clearly articulate product limitations, technical constraints, and scalable solutions.
  • Support webinar creation and delivery, software enhancements presentations, product town halls, and PSD user groups presentations.
  • Support new hire sales training, partnering with our corporate trainers.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree with interdisciplinary understanding of Business and Technology.
  • 5+ years in a Sales Engineer, Solutions Engineer, Product Engineer, or technical customer-facing role (SaaS preferred/GovTech).
  • Experience supporting government clients or working within the GovTech sector is a strong asset.
  • Strong understanding of SaaS architectures, APIs, integrations, data flows, and cloud platforms (AWS, Azure, or GCP).
  • Ability to translate technical concepts into clear business value for non-technical public-sector audiences.
  • Experience supporting RFPs, technical evaluations, or procurement processes.
  • Excellent communication, presentation, and relationship-building skills.
  • Demonstrated ability to conduct executive business reviews, identify adoption gaps, and support account expansion.
  • Ability to work cross-functionally and thrive in a fast-paced, high-growth environment with evolving priorities.
  • Strong problem-solving skills and comfort working through ambiguous or complex customer requirements.
  • High emotional intelligence, with the ability to manage client expectations and resolve escalated issues professionally.
  • Growth and entrepreneurial mindset, with a client-centric approach.
  • Ability to contribute to internal knowledge, thought leadership, and product feedback.
  • Valid driver’s license and passport for client travel.
  • Ability to travel within a few weeks notice to support sales activities.
Benefits
  • Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy.
  • Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team.
  • Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge.
  • Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend.
  • Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus.
  • Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSAPIsintegrationsdata flowscloud platformstechnical assessmentsproduct demosRFP supporttechnical content reviewsystem configurations
Soft skills
communicationpresentationrelationship-buildingproblem-solvingemotional intelligenceclient-centric approachcross-functional collaborationadaptabilityexecutive business reviewstraining
Certifications
Bachelor’s degree