Prudential Financial

Knowledge Management Writer

Prudential Financial

full-time

Posted on:

Location Type: Remote

Location: New Jersey • Ohio • United States

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Salary

💰 $70,300 - $116,100 per year

About the role

  • Create and update PruLibrary content.
  • Write, revise, and format content such as SOPs, job aids, FAQs, workflows, procedures, and other knowledge assets.
  • Ensure alignment with the KM Framework, organizational standards, and naming conventions.
  • Apply clear, concise, and audience appropriate writing and formatting.
  • Collaborate with subject matter experts to extract, clarify, and validate knowledge.
  • Document tacit and explicit knowledge in standardized formats.
  • Add, revise, delete, and restructure content while following taxonomy and metadata best practices.
  • Submit, manage, and track Content Approval Workflows and KM Tracker requests.
  • Maintain document histories and support archival processes.
  • Conduct searches for internal and external information related to processes, regulatory practices, and industry standards.
  • Review content for clarity, completeness, and consistency.
  • Support KM education by helping associates learn how to use the KM Framework, templates, and tools.
  • Assist with facilitation of knowledge sharing sessions, workshops, or Train the Trainer activities.
  • Ensure content accuracy, version integrity, and alignment to governance requirements.

Requirements

  • Bachelor’s Degree or equivalent relevant work experience preferred.
  • 3–5 years of procedure writing or technical writing experience.
  • 3–5 years of Knowledge Management or content governance experience (preferred).
  • Exceptional writing and editing skills, including grammar, clarity, and plain language communication.
  • Strong ability to organize complex information into accurate, concise, and usable content.
  • Experience collaborating with SMEs, compliance, legal, and cross functional business partners.
  • Understanding of knowledge management principles, taxonomy, metadata, and content lifecycle.
  • Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with SharePoint / PruLibrary or other digital knowledge repositories.
  • Strong attention to detail and excellent interpersonal, collaboration, and presentation skills.
  • Ability to prioritize multiple tasks, meet deadlines, and adapt to shifting business needs.
  • Project coordination experience is a plus.
  • Technical Writer certification preferred.
  • Financial services industry experience is a plus.
Benefits
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance.
  • Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
procedure writingtechnical writingknowledge managementcontent governancetaxonomymetadatacontent lifecyclewritingeditingdocument management
Soft Skills
writing skillsediting skillsorganizational skillscollaborationattention to detailinterpersonal skillspresentation skillsadaptabilitytime managementproject coordination
Certifications
Technical Writer certification