Prudential Financial

Customer Service Associate

Prudential Financial

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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Salary

💰 $45,700 - $75,500 per year

About the role

  • Handling inbound calls related to EWRS legacy Variable Annuity and Legacy SPIA products
  • Providing accurate information and guidance to customers and advisors
  • Taking ownership of call resolution and completing work at the point of call when possible
  • Assessing requests, confirming requirements, and setting clear expectations during calls
  • Accurately documenting call details and actions taken in designated systems
  • Applying procedures and contractual provisions appropriately
  • Supporting the transition of work from a third party provider to an internal team
  • Identifying inefficiencies and contributing ideas to improve call flows and processing
  • Participating in projects or initiatives to improve service quality and efficiency
  • Overtime may be required at times to meet service demands

Requirements

  • Strong customer service experience; call center or phone based servicing experience preferred
  • Excellent verbal communication and active listening skills
  • Ability to work in a fast paced, performance driven environment
  • Proficiency with keyboard use and Windows based applications
  • Strong organization, time management, and problem solving skills
  • Financial services or annuities experience is a plus, but not required
  • Ability to work effectively both independently and as part of a team
Benefits
  • Market competitive base salaries, with a yearly bonus potential at every level
  • Medical, dental, vision, life insurance, disability insurance
  • Paid Time Off (PTO)
  • Leave of absences, such as parental and military leave
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call resolutiondocumentationprocedurescontractual provisionsservice quality improvementperformance driven environmenttime managementproblem solving
Soft Skills
customer serviceverbal communicationactive listeningorganizationindependenceteamwork