Prudential Financial

Customer Service Associate

Prudential Financial

full-time

Posted on:

Location Type: Hybrid

Location: Newark • Connecticut • Minnesota • United States

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Salary

💰 $38,900 - $64,200 per year

About the role

  • Provide information to policy holders, parents, spouses, and beneficiaries
  • Receive, evaluate, and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts, and procedures
  • Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
  • Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing
  • Assess needs and suggest/promote alternative products or services
  • Handle most calls and transactions independently, escalate calls properly when appropriate

Requirements

  • 1-3 years of directly related customer service experience and well-developed transaction processing experience
  • College degree or equivalent business/military experience preferred
  • Strong people skills with an ability to think like the customer
  • A passion for delivering top quality service
  • Proven record of dependability, punctual and reliable attendance is critical to the success of a fast moving, inbound service center
  • Ability to learn and retain a significant amount of technical information in a relatively short period of time
  • Receptivity to detailed performance feedback
  • Proficiency with a keyboard and window-based applications, including Internet
  • Proven self-motivation skills
  • Active listening skills
  • Excellent oral and written communication skills
  • Ability to excel in a team environment, as well as work well independently
  • Excellent organization and prioritization skills
Benefits
  • Medical, dental, vision, life insurance, disability insurance
  • Paid Time Off (PTO), and leave of absences, such as parental and military leave
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencetransaction processinginformation gatheringtroubleshootingproduct knowledgeaccount managementservice inquiriesproblem resolutionpromoting productstechnical information retention
Soft Skills
people skillscustomer empathydependabilitypunctualityself-motivationactive listeningoral communicationwritten communicationteamworkorganization
Certifications
college degreemilitary experience