Prudential Financial

Senior Claims Examiner

Prudential Financial

full-time

Posted on:

Location Type: Hybrid

Location: Fort Washington • California • Colorado • United States

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Salary

💰 $53,000 - $87,600 per year

Job Level

Senior

About the role

  • Process annuity death claims from initial notification through final payment, including beneficiary validation, documentation review, adjudication, and payment authorization
  • Validate contract provisions, ownership, beneficiaries, and required documentation to achieve good order
  • Determine claim eligibility and settlement options in accordance with policy/contract terms
  • Ensure compliance with regulatory, legal, and internal policy requirements, including time-sensitive claim and payment standards
  • Request, track, and evaluate outstanding requirements; document pending reasons and next steps clearly
  • Process payments, reissues, adjustments, and reversals as needed
  • Review and resolve reopens, referrals, and NIGO items in accordance with established adjudication and quality procedures
  • Resolve discrepancies, exceptions, and complex claim scenarios; escalate trends/defects/process gaps as appropriate
  • Document claim decisions and actions thoroughly in core systems to support downstream processing, reporting, and audit readiness
  • Manage assigned workloads using Salesforce-based claims platforms and related systems, prioritizing work to meet service-level and regulatory commitments
  • Respond to internal inquiries, advisor questions, and beneficiary escalations
  • Meet productivity, quality, and timeliness goals, recognizing expectations may evolve as technology and process improvements are implemented
  • Collaborate with Contact Center partners, Operations leaders, Technology teams, external vendors, and other business partners
  • Participate in quality reviews, audits, and continuous improvement efforts by identifying inefficiencies, recommending solutions, and adopting new tools and workflows
  • Leverage AI tools, including Copilot, to improve efficiency, accuracy, and decision-making
  • Demonstrate adaptability and resilience during periods of change, including system migrations, process redesigns, and volume fluctuations

Requirements

  • High school diploma or equivalent
  • 2+ years of experience in insurance, annuities, claims, or financial services operations
  • Strong attention to detail, analytical skills, and sound decision-making
  • Ability to interpret contract language and procedural guidelines
  • Strong written and verbal communication skills
  • Ability to manage multiple claims and deadlines simultaneously
  • Proficiency with case management and workflow systems.
  • Demonstrated adaptability and willingness to work through change.
  • Experience with annuity death claims or beneficiary services (Preferred)
  • Experience working in Salesforce-based platforms or other CRM/claims systems (Preferred)
  • Knowledge of annuity products, settlement options, and tax considerations (Preferred)
  • Experience working in a regulated environment (Preferred)
  • Familiarity with quality controls, audits, or compliance reviews (Preferred)
  • Experience working with productivity metrics, quality standards, or performance scorecards (Preferred)
  • Comfort using AI-enabled tools (e.g., Copilot) or automation to improve efficiency and effectiveness (Preferred)
Benefits
  • Medical, dental, vision, life insurance, disability insurance
  • Paid Time Off (PTO)
  • Leave of absences, such as parental and military leave
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims processingadjudicationdocumentation reviewcontract interpretationanalytical skillsdecision-makingattention to detailcase managementworkflow systemsknowledge of annuity products
Soft Skills
strong written communicationstrong verbal communicationadaptabilityresilienceability to manage multiple deadlinescollaborationproblem-solvingattention to detailcontinuous improvement mindsetcustomer service orientation