Customer Service Associate
Prudential Financial
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • Washington • United States
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Salary
💰 $38,900 - $64,200 per year
About the role
- Process customer transactions—including enrollments, beneficiary changes, disbursements, termination processing, and demographic changes—while meeting turnaround time standards and regulatory requirements
- Maintain performance standards for accuracy, quality, and timeliness across both complex and routine transactions
- Serve as a resource for issue resolution and collaborate cross-functionally to ensure seamless execution of administrative tasks
- Support operational and strategic initiatives that drive process improvements and enhance customer experience
Requirements
- Bachelor’s degree or equivalent work experience
- Knowledge of Group Insurance and/or related industry products and services preferred
- Strong organizational and prioritization skills with the ability to manage multiple responsibilities in a high-volume, deadline-driven environment
- Excellent written and verbal communication skills with the ability to interact effectively across all levels of the organization
- Proficiency in Microsoft Office with knowledge in Excel
- Demonstrated curiosity and commitment to continuous learning and process improvement
- Minimum of 3 years of Insurance experience (a plus)
- Experience with high-volume transaction processing (a plus)
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO)
- Leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
transaction processingprocess improvementdata accuracyquality assuranceregulatory compliancecustomer serviceenrollment processingbeneficiary changesdisbursement processingdemographic changes
Soft Skills
organizational skillsprioritization skillscommunication skillscollaborationproblem-solvingcuriositycommitment to learningtime managementadaptabilityattention to detail