Global Workforce Strategy Performance & Planning Support Manager
Prudential Financial
full-time
Posted on:
Location Type: Hybrid
Location: Newark • New Jersey • United States
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Salary
💰 $114,500 - $188,900 per year
About the role
- Enable accurate forecasting of future state pipeline and headcount needs, ensuring resources are optimally allocated
- Improve throughput and utilization by analyzing trends and implementing data-driven solutions
- Provide the data and insights needed for Global Workforce Strategy Governance and Operations Lead to facilitate business case discussions/decisions
- Drive business alignment by collaborating with units on intake prioritization, supporting strategic decision-making
- Enhance stakeholder engagement through transparent and timely communication of performance insights
- Maintain comprehensive performance dashboards that deliver actionable metrics to leadership
- Monitor service level agreements (SLAs) to ensure consistent delivery and identify opportunities for improvement
Requirements
- Bachelor’s degree required; business, technology, or a related field is preferred
- 5+ years of experience in operations, project management, or business analysis within a global or enterprise setting is highly advantageous
- Strong analytical skills and proficiency in developing and tracking KPIs, SLAs, and operational metrics, with experience in data interpretation to inform decision-making and drive operational improvements
- Demonstrated expertise in workforce planning, resource allocation, and forecasting future pipeline and headcount needs in a complex, global environment
- Proficiency in building and maintaining performance dashboards and reporting tools, utilizing platforms such as Excel, Power BI, or similar analytics software
- Experience partnering with multiple stakeholder groups to anticipate what business units need and reach out early, building trust and making collaboration easy and effective
- Excellent communication skills, with the ability to tailor messages for the appropriate audience, highlighting what matters most, and ensuring information is appropriately disseminated so that decisions can be made quickly and confidently
- Ability to quickly see trends and connections in data that others might miss, helping the team make smarter decisions before issues arise
- Demonstrated experience breaking down complicated information and processes into clear, usable insights that anyone can understand and act on.
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO)
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisKPI developmentSLA trackingoperational metricsworkforce planningresource allocationforecastingperformance dashboard creationdata interpretationbusiness analysis
Soft Skills
analytical skillsstakeholder engagementcollaborationcommunicationtrust buildingdecision-makingproblem-solvingtrend identificationinformation disseminationclarity in communication