Prudential Financial

Absence Onboarding Specialist, Group Insurance

Prudential Financial

full-time

Posted on:

Location Type: Hybrid

Location: Portland • California • Maine • United States

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Salary

💰 $82,500 - $136,100 per year

About the role

  • Coordinate the end-to-end Absence implementation process, providing expert guidance and mentoring team members
  • Partner closely with Account Management, Implementation Managers, and internal business partners to ensure a smooth onboarding process
  • Offer expert customer consultation on case administration, regulatory guidance, and complex case structure designs
  • Engage with clients to gather and document business requirements, ensuring accurate and timely deliverables
  • Establish administrative processes and systems and mentor others in client engagement best practices
  • Proactively manage issue resolution, collaborating with customers, TPAs, Brokers, internal management, and partners to ensure successful implementations
  • Support cross-functional projects and team-specific enhancements, identifying trends and driving initiatives for continuous improvement
  • Maintain expertise in Absence and leave products, processes, and systems
  • Support training and mentorship of new team members, fostering growth and ensuring successful integration into the team

Requirements

  • Minimum of 3 years of experience in Group Insurance products, specifically Absence management
  • Proven success in customer-facing roles, building and maintaining strong client relationships
  • Demonstrated expertise in managing complex projects with strategic planning and execution
  • Technical expertise in implementing Absence services or equivalent experience
  • Highly self-motivated with a strong drive for results
  • Outstanding interpersonal skills in collaboration, leadership, presentation, organization, and communication
  • Strong consultative and problem-solving skills.
  • Effective management of work in a fast-paced, deadline-driven environment with multiple priorities
  • Proven ability to influence and lead in a diverse, matrixed organization
  • Exemplary professionalism, efficiency, and composure under pressure
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Bachelor’s degree or equivalent experience.
Benefits
  • Medical, dental, vision, life insurance, disability insurance
  • Paid Time Off (PTO)
  • leave of absences, such as parental and military leave
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Absence managementGroup Insurance productsProject managementCustomer consultationCase administrationRegulatory guidanceComplex case structure designImplementation of Absence servicesStrategic planningProblem-solving
Soft skills
Interpersonal skillsLeadershipPresentationOrganizationCommunicationCollaborationSelf-motivationResults-drivenInfluencingProfessionalism
Certifications
Bachelor’s degree