Proxymity

IT Support Engineer

Proxymity

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Install, maintain, and troubleshoot hardware and software issues on desktops, laptops and other end user devices.
  • Maintain accurate documentation of IT assets, processes and troubleshooting steps.
  • Prioritise and maintain the status of all assigned jobs/tasks in Jira adhering to organisational standards (SLAs / KPIs etc).
  • Manage access permissions, ensuring employees and new hires have appropriate software access levels.
  • Manage and maintain Office 365 accounts ensuring seamless functionality.
  • Ensure alignment with compliance, regulatory and audit requirements.
  • Manage the packaging and shipping of IT equipment.
  • Maintain a secure and safe work environment.
  • Adhere to confidentiality agreements.
  • Occasional travel may be required.

Requirements

  • IT certification
  • Over 5 years of relevant IT experience or equivalent combination of education and work experience.
  • Experience with end-user support process for laptops (first-call resolution, problem tracking via help desk system, prioritizing work requests).
  • Working knowledge of Windows OS, MAC OS, Microsoft’s O365,
  • AAD, Group Policy knowledge would be beneficial.
  • Ability to Onboard new Mac/PC users
  • Physically capable of lifting and relocating IT equipment (under and over desks).
  • Excellent written and verbal communication skills.
  • Strong customer service abilities.
  • Proficient troubleshooting and problem-solving skills.
  • Advanced troubleshooting skills for Office 365.
  • Ability to earn and maintain the trust and respect of colleagues, employees, and customers.
  • Quick to learn new tasks and procedures with ease.
  • User account management experience.
  • Solid technical knowledge.
  • Strong coordination and organisational skills.
  • Maintenance and replacement of laptop components, including hard drives, memory, and other internal parts.
  • Business-focused mindset.
Benefits
  • Headspace subscription.
  • Birthday off in addition to annual leave.
  • Access to Absorb Learning.
  • Improved family-friendly policies.
  • Work your way.
  • Choose your tech.
  • 2 duvet days a year.
  • 1 volunteer day a year.
  • 4-week sabbatical after 4 years at Proxymity.
  • Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year.
  • Companywide parties twice a year.
  • A company wins programme.
  • Companywide panels on variety of subjects like diversity and inclusion, wellbeing etc.
  • Complementary snacks and drinks in the office.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingend-user supportWindows OSMAC OSMicrosoft Office 365Active DirectoryGroup Policyuser account managementhardware maintenancesoftware installation
Soft skills
written communicationverbal communicationcustomer serviceproblem-solvingtrust and respectquick learningcoordinationorganizational skillsattention to detailconfidentiality
Certifications
IT certification