ProviderSoft

Product Manager

• Run a structured client feedback program through interviews, Client Services and Sales intake, and theme synthesis
• Translate agency, operational, and internal stakeholder needs into detailed requirements
• Ensure workflows reflect production use across billing, case management, and regulatory reporting
• Identify edge cases, configuration impacts, dependencies, and data implications
• Surface underutilized features and pain points using usage data and client conversations
• Produce AI-elaborated functional specifications that provide direct input to development
• Build and refine AI-assisted specification workflows and contribute to the AI-Directed Development Lifecycle
• Translate client problems into user stories, acceptance criteria, and interactive mockups
• Maintain and evolve UI and UX standards while modernizing legacy functionality into Vue
• Own and maintain the ProviderSoft product backlog
• Triage incoming cases and prioritize work based on client value, delivery cost, and operational stability
• Balance technical debt and maintenance work with new capability development
• Improve triage efficiency and maintain backlog readiness for predictable sprint planning
• Serve as the primary day-to-day product contact for the delivery team and remove blockers
• Facilitate test-plan creation and perform user acceptance testing
• Ensure release notes, documentation inputs, and internal enablement materials are complete
• Partner with Client Services on change communications
• Monitor post-release adoption and feedback and coordinate follow-up work
• Contribute requirements and documentation for legacy modernization and long-term UI, architecture, and ecosystem goals

Product Owner