Call Center Representative, Patient Engagement
Providence
Call Center Representative
Providence
full-time
Posted on:
Location Type: Office
Location: Santa Rosa • California • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $34 per hour
Job Level
JuniorMid-Level
About the role
- Support the Call Center Team and internal departments by advocating on behalf of members
- Help members navigate through the managed care system
- Resolve customer inquiries through multiple channels
- Perform data entry to maintain computer systems
- Maintain and update resources to remain current
- Coordinate special projects and events
- Work under the direction of the Supervisor, Call Center
Requirements
- 2 years Customer service environment
- Basic MS Windows, Excel, Word, and Outlook experience
- Experience in a Healthcare setting (preferred)
- Customer service experience in a managed care environment (preferred)
- IDX experience (preferred)
Benefits
- The amounts listed are the base pay range; additional compensation may be available such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
- Best-in-class benefits designed to support you and your family
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryMS WindowsExcelWordOutlookIDX
Soft skills
customer serviceadvocacyproblem solvingcommunicationcoordination
