Providence

Senior Network Engineer, Voice Automation, Provisioning, Virtual

Providence

full-time

Posted on:

Location Type: Remote

Location: Alaska • California • United States

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Salary

💰 $61,310 - $104,390 per year

Job Level

Senior

About the role

  • Lead large-scale Cisco phone provisioning projects, including bulk deployments and configuration (BAT)
  • Design and implement site-specific telecom solutions, ensuring seamless integration with enterprise standards
  • Configure and optimize Cisco Call Handlers and voicemail systems for new and migrated environments
  • Execute end-to-end migration plans, including cutover strategies, validation, and post-deployment support
  • Develop and maintain telecom standards, procedures, and performance requirements for enterprise environments
  • Ensure compliance with regulatory and security requirements during migrations and deployments
  • Perform advanced troubleshooting for voice infrastructure issues during and after migrations
  • Collaborate with cross-functional teams to resolve complex technical challenges quickly
  • Create detailed documentation for provisioning, migration workflows, and configuration standards
  • Identify opportunities for automation and process optimization in deployment activities
  • Partner with business leaders and stakeholders to align migration strategies with organizational goals
  • Provide exceptional customer service and maintain a professional, collaborative approach
  • Spearhead monitoring, diagnosing, and optimizing network systems
  • Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies
  • Ensure adherence to change management policies for thorough documentation and compliance
  • Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance

Requirements

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
  • 5 or more years of related experience
  • Experienced in automation, specifically related to deployment, recovery, or other manual processes
  • Experienced with n-tier solutions.
  • Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
  • Experienced with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
  • Experienced leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
  • Experienced with leveraging data and metrics to drive behavior, process, and priority decisions
  • Experienced with using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Experienced in problem solving using systematic procedures and investigating problems utilizing root cause analysis
Benefits
  • Health care benefits (medical, dental, vision)
  • 401(k) Savings Plan with employer matching
  • Life insurance
  • Disability insurance
  • Time off benefits (paid parental leave, vacations, holidays, health issues)
  • Voluntary benefits
  • Well-being resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Cisco phone provisioningbulk deploymentsCisco Call Handlersvoicemail systemsmigration plansautomationn-tier solutionsresilience modelingroot cause analysisperformance optimization
Soft Skills
collaborationcustomer serviceproblem solvinginfluencingdocumentationcommunicationleadershiporganizational alignmenttechnical troubleshootingchange management
Certifications
Bachelor's Degree in Computer EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in MathematicsBachelor's Degree in Engineering