Partners with Engineering, Development, QA, and Program/Project Management peers to translate caregiver, business and technical requirements into components of a service architecture, ensuring that the service will meet compliance and operability standards, and KPIs around resilience, availability, quality, cost, and caregiver expectations.
Creates and identifies standards and best practices and is responsible for building and implementing required architecture in partnership with other IS engineering teams.
Designs components of a service delivery system that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete system that supports service delivery and meets KPIs.
Creates detailed project plans including milestones, testing, documentation and implementation.
Communicates with stakeholders and applies advanced diagnostic expertise to restore service with minimal disruption to the caregiver and business.
Owns the problem during service disruptions and degradations, solving it once and for all.
Extrapolates from past experiences and delivers innovations.
Actively takes part in disaster recovery drills.
Participates as needed in incident response management during non-working hours.
Owns the design, implementation, testing, and management of alerting and telemetry systems, and disaster recovery and business continuity plans in partnership with other engineering teams to support 24x7 uptime goals.
Makes recommendations on capacity requirements, based on service KPIs and evolving caregiver usage scenarios.

Requirements

Bachelor’s or Master’s degree in Computer Engineering, Computer Science, Information Technology, Technology Management, or closely related.
8 years experience (or 5 years with Master’s degree) as a Network Engineer, including at least 2 years experience in the healthcare industry.
8 years experience (or 5 years with Master’s degree) in automation, specifically related to deployment, recovery, or other manual processes.
8 years experience (or 5 years with Master’s degree) with scripting with one of PowerShell, Perl, Ansible, VB Script, Python, SQL.
8 years experience (or 5 years with Master’s degree) with n-tier solutions.
8 years experience (or 5 years with Master’s degree) with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
Past professional experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
Past professional experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
8 years experience (or 5 years with Master’s degree) leveraging data and metrics to drive behavior, process, and priority decisions.
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Benefits

Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Retirement 401(k) Savings Plan with employer matching
Well-being resources and much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Network EngineeringAutomationScriptingPowerShellPerlAnsibleVB ScriptPythonSQLResilience Modeling

Soft Skills

Advanced Problem SolvingRoot Cause AnalysisCommunicationCollaborationLeadershipStakeholder ManagementProject ManagementInnovationInfluencingPrioritization