Travel Operations Coordinator
Provato
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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About the role
- Assist travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS.
- Support preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions.
- Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems.
- Monitor compliance with travel policies, identify exceptions, and escalate non-adherence as required.
- Collaborate with the Travel Program Manager and support desk to ensure seamless, end-to-end travel and reimbursement support.
Requirements
- Minimum of two (2) years of experience using travel booking tools and/or expense reimbursement systems (e.g., Concur or similar platforms).
- Experience supporting travelers with reservations, expense reporting, and issue resolution.
- Familiarity with travel policy compliance and exception management.
- Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
- Excellent customer service and communication skills.
- Experience in a corporate or government travel environment preferred.
- Proficiency in web-based travel management systems and integrated financial platforms.
- Strong problem-solving and troubleshooting abilities.
- Ability to work collaboratively across operational and financial teams.
- Customer-focused approach with a commitment to service excellence.
- Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.
- SAP Concur or Travel certifications preferred.
- U.S. Citizenship is required.
Benefits
- Health insurance
- Career development
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
travel booking toolsexpense reimbursement systemsweb-based travel management systemsintegrated financial platformsissue resolutiontravel policy complianceexception managementdata integrity managementaudit exception resolutionreservation support
Soft Skills
attention to detailmulti-taskingcustomer servicecommunication skillsproblem-solvingtroubleshootingcollaborationservice excellencedeadline managementcustomer-focused approach
Certifications
Travel certificationsBachelor’s Degree in Computer ScienceBachelor’s Degree in ITMaster’s Degree