Travel Program Manager
Provato
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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About the role
- Lead Travel Program Operations: Provide strategic oversight of the Board’s automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement.
- Oversee TMS Implementation & Integration: Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing.
- Manage Vendors & Contracts: Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners.
- Govern Travel Policy & Compliance: Develop and maintain travel policies, ensure system-enforced compliance, and monitor audit findings and spend controls.
- Ensure Risk Management & Duty of Care: Oversee traveler tracking, risk monitoring, and emergency response protocols.
- Supervise Audit & Support Services: Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance.
Requirements
- Minimum of 10 years of combined corporate and/or government travel operations experience.
- Minimum of 10 years of vendor management experience, including contract oversight and SLA management.
- Minimum of 10 years of travel policy development and governance experience.
- Minimum of 2 years of travel risk management and duty of care experience.
- Demonstrated experience overseeing travel management operations, including direct experience using and/or overseeing implementation and administration of an automated Travel Management System (TMS).
- Experience integrating travel systems with financial, monitoring, and reimbursement platforms.
- Strong knowledge of federal or public-sector travel compliance environments preferred.
- Exceptional leadership, stakeholder engagement, and executive communication skills.
Benefits
- U.S. Citizenship is required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
travel management operationsvendor managementcontract oversightSLA managementtravel policy developmenttravel risk managementautomated Travel Management System (TMS)system integrationfinancial platform integrationreimbursement platform integration
Soft Skills
leadershipstakeholder engagementexecutive communication