Proton

Community Manager

• Craft the community blueprint: You’ll help design the foundation of Proton’s community ecosystem:
• Architect the Proton Community Hub, Proton’s own space for discussion, feedback, education, and connection.
• Build systems, frameworks, and rituals that scale belonging and participation.
• Define how members join, contribute, get recognized, and stay engaged.
• Build & lead Proton’s ambassador program: You’ll create the next evolution of Proton’s ambassador experience:
• Design ambassador journeys, contribution loops, rewards, and governance.
• Source, onboard, activate, and nurture ambassadors who passionately represent Proton online and IRL.
• Work with marketing, social, and product to connect ambassadors to brand and product moments.
• Grow micro-communities across platforms: You’ll steward Proton’s presence in spaces where communities already live:
• Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging platforms.
• Foster real conversations, create rituals, and shape touchpoints that feel human.
• Identify community needs early and be the connective tissue between users and internal teams.
• Guard the health & safety of Proton’s brand reputation: You’ll protect the integrity of the Proton brand and community:
• Monitor sentiment, guide crisis responses, and ensure brand safety.
• Set clear policies, moderation standards, and community guidelines.
• Partner with product and engineering teams to turn insights into roadmap input.

Senior Community Manager