Senior Community Manager

Proton

Senior Community Manager at Proton driving community engagement and building belonging in a digital privacy movement. Leading ambassador programs and micro-communities across platforms.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Craft the community blueprint. Working with your manager, you'll help shape the foundation of Proton's community ecosystem and own delivery of the programs within your remit:
Support the build-out of the Proton Community Hub, Proton’s own space for discussion, feedback, education, and connection.
Help develop the systems, frameworks, and rituals that scale belonging and participation, contributing to standards and best practices the wider team adopts.
Define and support the day-to-day of how members join, contribute, get recognized, and stay engaged.
Run and grow Proton's ambassador program. You’ll create the next evolution of Proton’s ambassador experience:
Develop ambassador journeys, contribution loops, rewards, and governance, with trade-off decisions made autonomously within your scope.
Source, onboard, activate, and nurture ambassadors who passionately represent Proton online and IRL.
Work with marketing, social, and product to connect ambassadors to brand and product moments.
Grow micro-communities across platforms: You’ll steward Proton’s presence in spaces where communities already live:
Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging platforms.
Foster real conversations, create rituals, and shape touchpoints that feel human.
Identify community needs early and be the connective tissue between users and internal teams.
Help guard the health & safety of Proton's brand reputation. You'll contribute to protecting the integrity of the Proton brand and community:
Monitor sentiment, support crisis response under team-level coordination, and help ensure brand safety.
Help maintain policies, moderation standards, and community guidelines.
Partner with product and engineering teams to turn community insights into roadmap input.
Mentor and contribute to team standards. Share expertise with more junior team members and contribute to the practices the Social & Community team operates by.

Requirements

What you’ll need

5+ years in community management, ambassador programs, or developer relations
Proven communication and copywriting experience
Hands-on experience contributing to community hubs or ambassador programs
Experience facilitating user communities or event-driven community activation
Strong communication skills; able to motivate and engage groups
Comfortable owning end-to-end programs autonomously within a team's scope, while collaborating closely with a manager on broader strategy
Strong analytical skills and ability to make decisions with trade-off analysis
Based in the US and familiar with US online culture.

Benefits

Comp & perks

Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here)
Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win.
Technology: you'll get the right hardware and the right software you need to do your best work.
Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one.
Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day
In-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building
Flexible Working: you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the clock says you started.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Community Hub DevelopmentEvent-Driven Community ActivationCopywritingProgram OwnershipTrade-Off Analysis

Soft Skills

Motivational SkillsEngagement Skills