Senior Account Manager
Protolabs
full-time
Posted on:
Location Type: Hybrid
Location: Maple Plain • Minnesota • United States
Visit company websiteExplore more
Salary
💰 $60,600 - $80,700 per year
Job Level
About the role
- Managing between 30 to 40 high value accounts.
- Selling services and acting as a key point of contact.
- Focusing on customer satisfaction, retention, and business growth for complex accounts.
- Driving Protolabs' growth by understanding customer’s business initiatives, needs, and challenges.
- Leveraging Protolabs’ service line solutions to co-create innovative solutions.
- Building coaches and champions throughout the customer organization.
- Expanding customer wallet share while enhancing efficiency and profitability.
- Utilizing customer-centric tools, training, and Protolabs’ cross-functional ecosystem to deliver the best solutions.
Requirements
- Bachelor’s degree in business or related field or equivalent education and/or experience.
- 5+ years of experience in Business to Business (B2B) sales, ideally with Fortune 500 customers **OR** 3+ years of Protolabs B2B selling experience
- Consistent high performer with proven record of growing sustainable customer business partnerships and strong internal relationships.
- Demonstrated ability to develop and drive customer growth through projects, programs, and agreements.
- Proactively build strong internal relationships across company ecosystems with identified partners in the cross-functional team.
- Proactively identify, build, and maintain relationships with customer coaches and champions to provide creative solutions and resolve customer conflicts.
- Proficient with CRM tools for managing the sales process and forecasting to provide further insight into other department stakeholders.
- Consistent ability to proactively source leads and identify new business opportunities by maintaining a robust pipeline.
- Strong presentation and communication skills, both verbal and written at most levels inside and outside the organization.
- Technical aptitude for engaging in high-level conversations related to manufacturing and engineering.
- Proficient understanding of customer value propositions and consistently articulates how company solutions can improve their customer’s corporate initiatives and business objectives.
- Demonstrates a growth mindset with a continuous improvement lens. Self-motivated and results-driven, with a dedicated focus on achieving/ exceeding sales goals.
- Strong negotiation skills for project requirements, customer documentation conversations, and difficult financial conversations.
- Adopt new initiatives and demonstrate creative thinking outside the box. Ability to self-analyze individual performance to optimize selling strategy, effort and revenue attainment.
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- PTO + Holiday Pay + Wellness Hours + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program with a 15% discount
- And More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B salescustomer growthsales forecastinglead sourcingcustomer relationship managementnegotiationproject managementbusiness developmentcustomer value propositionstechnical aptitude
Soft Skills
customer satisfactioncommunicationpresentationrelationship buildingcreative thinkingself-motivationresults-drivengrowth mindsetproblem-solvingcollaboration
Certifications
Bachelor’s degree in businessrelated field degreesales certifications