Senior Account Manager
Protolabs
full-time
Posted on:
Location Type: Hybrid
Location: Maple Plain • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $60,600 - $80,700 per year
Job Level
Senior
About the role
- Managing between 30 to 40 high value accounts.
- Selling services and acting as a key point of contact.
- Focusing on customer satisfaction, retention, and business growth for complex accounts.
- Driving Protolabs' growth by understanding customer’s business initiatives, needs, and challenges.
- Leveraging Protolabs’ service line solutions to co-create innovative solutions.
- Building coaches and champions throughout the customer organization.
- Expanding customer wallet share while enhancing efficiency and profitability.
- Utilizing customer-centric tools, training, and Protolabs’ cross-functional ecosystem to deliver the best solutions.
Requirements
- Bachelor’s degree in business or related field or equivalent education and/or experience.
- 5+ years of experience in Business to Business (B2B) sales, ideally with Fortune 500 customers **OR** 3+ years of Protolabs B2B selling experience
- Consistent high performer with proven record of growing sustainable customer business partnerships and strong internal relationships.
- Demonstrated ability to develop and drive customer growth through projects, programs, and agreements.
- Proactively build strong internal relationships across company ecosystems with identified partners in the cross-functional team.
- Proactively identify, build, and maintain relationships with customer coaches and champions to provide creative solutions and resolve customer conflicts.
- Proficient with CRM tools for managing the sales process and forecasting to provide further insight into other department stakeholders.
- Consistent ability to proactively source leads and identify new business opportunities by maintaining a robust pipeline.
- Strong presentation and communication skills, both verbal and written at most levels inside and outside the organization.
- Technical aptitude for engaging in high-level conversations related to manufacturing and engineering.
- Proficient understanding of customer value propositions and consistently articulates how company solutions can improve their customer’s corporate initiatives and business objectives.
- Demonstrates a growth mindset with a continuous improvement lens. Self-motivated and results-driven, with a dedicated focus on achieving/ exceeding sales goals.
- Strong negotiation skills for project requirements, customer documentation conversations, and difficult financial conversations.
- Adopt new initiatives and demonstrate creative thinking outside the box. Ability to self-analyze individual performance to optimize selling strategy, effort and revenue attainment.
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- PTO + Holiday Pay + Wellness Hours + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program with a 15% discount
- And More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B salescustomer growthsales forecastinglead sourcingcustomer relationship managementnegotiationproject managementbusiness developmentcustomer value propositionstechnical aptitude
Soft skills
customer satisfactioncommunicationpresentationrelationship buildingcreative thinkingself-motivationresults-drivengrowth mindsetproblem-solvingcollaboration
Certifications
Bachelor’s degree in businessrelated field degreesales certifications